Ready for a meaningful career? Join HealthCare New Zealand, our nation's largest home and community support provider. You'll be making a real difference in the lives of New Zealanders by coordinating essential support, empowering them to live independently in their own homes.
Join a rewarding industry where you are contributing to enhancing the lives of others!
Online learning platformCompany laptop providedDiscounted health insuranceFull paid training providedWho we are | Ko wai matou HealthCare NZ brings vital services directly to people's homes and communities. Our dedicated team of skilled professionals ensures that individuals in need receive high-quality care, promoting independence and safety. Join us in making a positive impact on people's lives!
Join Our Vibrant Facilitation Team! As a Service Facilitator, you'll play a pivotal role in our Service Centre. Your mission? To provide top-notch phone-based coordination services and exceptional customer support. Whether assisting clients or support workers, you'll be the crucial factor ensuring seamless day-to-day operations. This is a full-time permanent role - Monday to Friday 8:30am - 5:00pm based in Otautahi Christchurch.
Responsibilities include: Managing phone-based and email enquiries from external stakeholders (clients, their whanau, funders) and internal stakeholders (support workers and service delivery teams).Coordination of services between support workers and clients.Rostering cover to ensure our clients receive the support they need in the event of a support worker being unavailable.Ensuring our customers are placed at the heart of everything you do, striving to deliver the best possible outcomes.Empathy and a genuine interest in helping others.Passion for the Healthcare sector.Confidence in using technology/computer literacy.Exceptional communication and rapport-building skills over the phone.A positive, adaptable, and resilient attitude - must work well under pressure in a fast-paced, ever-evolving environment.Ability to work over the end of year holiday period.HealthCare NZ is part of the New Zealand Health Group. We're the largest community health, disability, and wellbeing group supporting over 30,000 New Zealanders to get on with making the most of life in their own homes, communities, and workplaces.
If you'd like to make a real difference in people's lives, apply today!
How to apply | Me pehea ki te tono Please apply via our website with your CV and a cover letter. Only applications submitted through the website will be considered.
Only suitable candidates will be contacted for interview and applications will be reviewed as they are received, therefore resulting in the role closing early if the right applicant is found.
Applicants for this position must be a NZ Resident/Citizen or have a valid NZ work permit.
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