Service Excellence Performance Leader

Work just feels different when you're centred at the heart of good times. It's about joining a family of big, iconic brands that bring everyone together to celebrate, connect and socialise. So put a spark back in your day, working in an environment where you will experience growth on tap, and outstanding brands like Steinlager, Speight's & Wither Hills.Our Service Excellence Team is intensely focused on providing exceptional experiences for our customers and consumers. We are currently on the lookout for a passionate Service Excellence Performance Leader to optimise and drive performance across the Service Excellence Hub, ensuring we are consistently delivering exceptional results.This role focuses on monitoring, analysing, and improving key performance indicators, fostering a culture of continuous improvement, and supporting the team in achieving excellence in customer service and operational efficiency.Some of your key responsibilities include:Lead regular performance assessments for team members to ensure they meet or exceed established goals and standards.Coach team to ensure high performance, delivering capability and development support.Analyse performance data to identify patterns, trends, and areas that require improvement to develop recommendations on strategies for enhancing overall performance.What we're looking for:We are open to developing the right person for this role, so this is the perfect next step if you are looking for your break into people leadership.To be successful you will bring:Leadership qualities, including the ability to have courageous conversations, situational adaptability and the drive for results.A strong focus on customer and consumer satisfaction.Excellent communication skills with a knack for making people feel heard and valued.Demonstrate a proactive approach to problem solving.At Lion, we offer 'growth on tap' and you'll get hooked on reaching higher with each new challenge. No matter your chosen career, for those thirsty for more we have endless experiences to learn and grow. But don't worry, you don't have to choose between your career and other life priorities – we have fantastic people, policies and programs in place to empower you to lead a career and life less ordinary.
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