Full-time + Hamilton-based + Extra Annual LeaveSolve 'techie problems' with a smileKick start your IT career. You'll know how to relate to people and have some customer service or front-facing customer support experience.
Mo matou | About us
The Wise Group is a family of not-for-profit, community organisations sharing a common purpose: to create fresh opportunities and services for the wellbeing of people, vulnerable populations, organisations, and communities. We are proud to make a positive difference in the lives of those working through mental health, addiction, and other challenges.
Wise Management Services provides infrastructure services to the Wise Group through people and culture, IT, finance, operations, payroll, property, design, and development services.
What we offer Hybrid + flexible working environment with WFH + officeIncreased Kiwisaver contributionExtra week of annual leave (after 12 months employment)Healthnow Payment card - $250 per year to support health and wellbeing for you and your whanauTwo paid wellbeing days per yearLearning and development opportunitiesIncome continuance planSubsidised school holiday programmeEAP employee assistance programmeThe opportunity
This is a full-time role working Monday to Friday, based in Hamilton East. We're not your average, regimented corporate IS department. We have a lot of fun, and there's lots of room to learn and grow. Our Service Desk Technicians are the first line of Information Service (IS) customer support across the Wise Group. Working with people with vastly different user requirements, including frontline Support Workers through to Chief Executives, you'll be part of a team that is responsible for providing hands-on practical advice and support for hardware and software use both in person and remotely, managing our equipment and inventory, and implementing hardware solutions across the country.
What you'll do Deliver exceptional customer service as part of our helpdesk teamHelp manage our hardware inventory.Implement hardware and software solutions.Uphold our commitment to workplace safety and diversity.Keep learning to help our IS team stay at the forefront of Information Technology developments and trends.What you'll bring There are some essential and preferred skills you'll need including:
Knowledge of Windows 10/11Proven experience and success working in a customer service/customer-facing roleExceptional written and oral communicationA qualification in Information Technology (preferred but not essential).In addition:
Attention to detail is one of your strengths; you like to double-check things or seek advice when you're not sureYou like making things better; you look for opportunities to improve and share them with the teamYou see the glass half-full; you're a bit of an optimistSweating the small stuff is not your style; you bring a sense of humour to work each day and get on and get the job doneHaving purpose is important to you; you want to make a positive impact on the world around youYou like being helpful and you take initiative and ownership in your work; no job is too small (or too big).If this sounds like the role for you then apply now and show us why you are the one!
In your cover letter tell us about yourself, your experience and your values, and how you'll make our customers really happy with the helpdesk support they receive from you.
Applications close: 25 October 2024. Please note, this advert may close sooner if a suitable candidate is found.
Contact: Jae Oliver, Service Desk Team Lead on ****** for any questions.
For further information, visit our website www.wisegroup.co.nz
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