Permanent, Full Time Opportunity
Contribute to transforming the future of health in this Team Leader- Services Centre role
Flexible working to fully support your work / life balance
Wellington location
Join Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system.
This is mahi that will improve the health and well-being of everyone in Aotearoa, and we've got an opportunity for you to be part of it.
Te whiwhinga mahi The Opportunity
As a Team Leader- Services Centre, you will be responsible for leading, mentoring and coaching a high performing Services Centre shift team. You'll have a specific focus on overseeing service management, enhancing customer service, leading your team, driving service improvements, managing knowledge, and upholding organizational responsibilities, including safety.
You'll also take on the mantle of a technical leader, providing guidance in moments of major incident handling and high request volumes.
This opportunity to join the largest organization in New Zealand is truly exciting, as you'll play a pivotal role in establishing a unified national customer interface.
Please note that this role requires participation in an on-call weekly roster, which currently amounts to once every three weeks.
Mou About you
You are an experienced team leader with a deep understanding of ITIL and ITSM methodologies. You have the ability to motivate and empower a diverse team through change and create a work environment where people want to do their best.
Your natural interpersonal skills aid in quickly understanding customer requirements, enabling you to meet their needs and support them in the best possible way.
If you are looking for a role offering you day to day variety and provides opportunities to work across New Zealand first initiatives, then we would love to hear from you!
Nga pukenga me nga wheako Skills and experience
Relevant technical / professional qualification and / or equivalent experience
Proven technical leadership skills across infrastructure, telecommunications, security or corporate / desktop applications technical domains
Advanced troubleshooting, problem management and trend analysis skills with a particular emphasis on problem resolution
Proven people leadership experience in leading and managing a team's capability and capacity to deliver on current and future work priorities
Significant hands-on experience managing Call Centre / Service Centre operations in a medium to large enterprise-scale geographically distributed environment.
Extensive experience in Incident Management.
Experience working in a 24 x 7 operating environment
Ka kawea e koe You will bring :
A commitment to being a good Te Tiriti partner in all your actions. This includes an understanding of the significance of and obligations under Te Tiriti o Waitangi, and the ability to apply Te Tiriti principles in a meaningful way in this role.
Competency with te ao Maori, tikanga, and te reo Maori or a commitment to starting your journey and taking ownership of your learning and growth.
Te Whatu Ora supports flexible and hybrid working for our kaimahi. In roles that don't require an in-person element, we encourage you to work from where you are.
We want our national teams to be made up of diverse people from across the motu, just like our health system.
Nau mai, uru mai Come and join us
When you join us, you become part of transforming the health system. This is a once in a life-time change that will touch the lives of everyone in Aotearoa and future generations.
Our name, Te Whatu Ora, means 'the weaving of wellness'. Whatu is the combining together of people, resources, organisations, thoughts and actions for the betterment and wellbeing of all.
We are working towards a system that better meets the complex demands of a growing population, addresses the persistent inequalities experienced by Maori and ensures greater access, experience and outcomes for those traditionally not well served by the system Maori, Pacific and Disabled People.
To matou whakahaere ki te tika, te rereketanga, me te whai wahi mai Our commitment to equity, diversity and inclusion.
If you can demonstrate the skills listed in the ad, but the experience was gained through whanau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.
We particularly welcome applications from our diverse Maori, Pacific, disabled, and rainbow communities.
Me pehea te tuku tono How to apply
To view the position description and / or apply for the role (by submitting your cover letter and CV), please click APPLY NOW.
For tracking and reporting purposes, all applications must be submitted through our online career portal. If you have any questions about the role, please feel free to contact Ann-Maria Sachs at ******.
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