$68 - $74K per annum + Ra Oranga wellness days Ongoing development opportunities + Flexible and Hybrid working Join our tight-knit and good-humoured IT Services Team Are you a savvy tech professional passionate about providing excellent customer service?
Due to the increasing need for tech support in this ever growing technological world and the retirement of a valued team member, we are seeking two customer-focused Service Desk Officers to provide efficient, high quality and professional support to our Nelson City Council employees.
About the role | Ko tenei turanga mahi As a Service Desk Officer, you will provide first-level technical support for systems and services used by Council employees and efficiently troubleshoot to resolve issues.
Key responsibilities include: Receive, record and manage reported IT incidents and requests.
Trouble shoot and resolve issues promptly, and in accordance with agreed service levels.
Answer phone calls, emails and respond to incident tickets.
Look for continuous improvement opportunities.
Support the set-up and training of new staff so they are able to perform effectively in their roles.
About you | Ko nga pumanawa o The ideal candidate will have: A genuine care and ability to provide exceptional customer service – these roles stand behind and support the technology to enable the people in our organisation who serve our community.
Excellent knowledge of IT service management methods and practices (ITIL Foundation certification preferred). We expect our team to maintain ITIL certification.
Certification will be supported for the right candidate.
Strong experience of providing customer focused IT services and technical support in a service desk environment.
Broad general knowledge of PC's, business applications and networks with the ability to support Windows operating systems.
Ability to multi-task and maintain a calm demeanour while promptly resolving urgent issues.
Patience and resilience in engaging all stakeholders What we offer | Ko nga painga mou As part of Te Kauniera o Whakatu | Nelson City Council, you will enjoy having a bit of fun in your day.
You will work within a busy, playful and collaborative IT Services team.
Furthermore, we offer: Your choice to match up to 5% employer contributions to Kiwisaver Support to gain ITIL accreditation for the right candidate The ability to work from home up to 2 days a week Long service leave after 3 years continuous employment Generous leave provisions including additional wellbeing days Subsidized medical insurance for employees and family.
Commitment to equal employment opportunities To view the Job Description, click here.
Applications close: Midnight Sunday 5 January 2025.
We will be reviewing applications as they are received and reserve the right to remove advertising so we encourage you to apply now!
For further enquiries | Ina he patai ano, whakapa mai: Please contact Dion Te Momo (IT Service Desk Coordinator) or Jane McLeod (Chief Information Officer) on 03 546 0200.