Help Desk & IT Support (Information & Communication Technology)
Full time
TMG Cloudland is at the forefront of the digital workspace, offering innovative solutions in DaaS/IaaS, M365 Modern Workplace, and the cloud automation market with a strong focus on the primary healthcare sector.
With branches nationwide, our exceptional customer service, advanced technological capabilities, and unwavering dedication to meeting our clients' needs make us the preferred choice for companies throughout New Zealand and Australia.
Our Whangarei branch is seeking a Service Desk Engineer . In this role, you will primarily provide remote (and occasionally onsite) Level 1 technical support for our customers and assist our wider operation where applicable. You will be required to answer incoming Service Desk phone calls, perform triaging, resolve problems, escalate where necessary, and participate in our paid on-call roster.
This position offers significant potential for growth in various fields such as service management, operations, platform development, or sales across our multiple locations in New Zealand.
The successful applicant will work with clients of varying scales and have the chance to further develop technical skills and experience while being mentored by seniors and leadership.
The ideal candidate will:
Have a minimum of 12 months' experience in a Service Desk role
Possess a good understanding of Microsoft Windows operating systems, Microsoft Office applications, and basic Active Directory and M365 administration
Exhibit excellent communication skills (both written and verbal) and a pleasant telephone manner, even under pressure
Demonstrate strong troubleshooting skills
Be capable of learning quickly, thinking on their feet, and working autonomously, particularly when under pressure
Additionally, the ideal candidate should possess a positive attitude, be dependable, motivated, and adaptable.
If you're passionate about providing exceptional technical support, always doing what's right for the customer, and working in a fast-paced, dynamic environment, we'd love to hear from you.
The salary package offered will be based on the candidate's qualifications and experience.
To apply for this role, you must have NZ residency or be legally entitled to live and work here. Preference will also be given to applicants based in Northland.
Your application will include the following questions:
Which of the following statements best describes your right to work in New Zealand?
How many years' experience do you have as a Service Desk Engineer?
What's your expected annual base salary?
Do you have a current New Zealand driver's licence?
How would you rate your English language skills?
Do you have technical support experience?
#J-18808-Ljbffr