Service Desk Engineer

Service Desk Engineer Publication Date 05 / 11 / 2024 Location Dunedin Type Permanent / Full Time Sector IT & Telecomms Help Desk / Support Are you a tech enthusiast who enjoys problem-solving and delivering exceptional customer service?
We're looking for a dedicated Service Desk Engineer to join a growing managed service provider.
If you thrive in a fast-paced environment, have a knack for troubleshooting, and want to grow your skills, this is the role for you!
Benefits on Offer: Competitive salary package + health insurance Comprehensive training and professional development on offer Career advancement opportunities within a rapidly expanding company Work with the latest tools and technologies Supportive and collaborative team environment About the role: You will provide Level 1 and 2 technical support via phone, email, and in-person while maintaining a high standard of customer service.
The role also involves supporting staff onboarding and offboarding processes, such as account setup, hardware/software configuration, and providing training.
Additionally, you will document support activities for knowledge sharing and work collaboratively with the IT team to improve service delivery.
Required Skills: Experience in IT support (Level 1-2), preferably in an MSP environment Strong knowledge of Windows Server, Active Directory, and Office 365 Proficient in troubleshooting hardware, software, and network issues Familiarity with ticketing systems and remote support tools Excellent communication and customer service skills Ability to prioritize tasks and manage time effectively in a high-pressure environment