Great opportunity for someone to join our team at our Auckland office as a Service Desk Analyst!We are looking for a great person to join our IT Services Team at our Auckland office as a Service Desk Analyst!Who we are:RHCNZ Medical Imaging, comprising of Pacific Radiology, Bay Radiology and Auckland Radiology is New Zealand's leading radiology services provider, providing imaging, reporting and contract services within New Zealand.We're proudly supported by our Radiologists whose focus is on providing world-class radiology, delivered locally.What we are looking for:As a Service Desk Analyst within our team, you will be responsible for providing IT service and support across the RHCNZ Group.This will mean:You will handle a variety of calls - from simple calls to more complex issues.You will need to provide an efficient and effective service to maximise any business impact or loss of productivity.You will need to be comfortable and confident in answering technical questions and accurate in your logging of support and service requests.You will need to proactively manage outstanding incidents or requests to ensure that they are resolved in a timely manner.You will need to be well-presenting, confident, and a good communicator.You will be expected to take ownership and responsibility for keeping people updated and informed.You will be providing a visible presence, and availability for walk-up queries and support.What's in it for you:We offer our people a competitive salary with an excellent work/life balance, generous leave entitlements including 5 weeks annual leave, 5 days domestic leave and 10 days sick leave each year, and wellbeing initiatives including Southern Cross health insurance, flu jabs, EAP and more.You'll get the chance to work with a great team making a difference for people.What sort of things will you be doing?In this Service Desk Analyst role your typical workday will include:Maintaining a focus on availability to answer support inbound calls within expected SLAs and Targets.Managing Inbound Requests via our Ticketing System.Resolving Incidents or Requests as the first point of contact for:HardwareSoftware and ApplicationsStaff/User Management (Onboarding, Off-boarding, Change of Roles)Phones and Communication (Mobile Devices, Teams Calling, etc.)Networking, Wi-Fi, and VPN SolutionsIT Security (Password, Multi Factor Authentication, Email Security)Print SolutionsFacilities Management (Swipe Card Access)File Sharing (Network Drives, SharePoint, MS Teams, OneDrive)Content Management (SharePoint, Intranet)Working as part of a wider IT Services Team to deliver support and solutions to the business.What we need from you:On top of your passion for putting the customer first, you will need to have:Experience with computers and technology.Customer service experience where you'll love handling the tough technical stuff.Exceptional communication, questioning, and information gathering skills over the telephone, email, and in person.Whilst relevant tertiary qualifications or IT industry certifications would be advantageous, we also know that not everyone has all the experience they need for a job on day one. Rest assured, we are interested in your skills and your attitude, and we are willing to mentor you and build your experience.Lastly, if you aren't quite convinced and think we could talk you around, please reach out for a quick chat at ****** close 19 December 2024.APPLY NOWAuckland is a multi-cultural urban oasis of food, music, arts and culture. It's where sparkling waters and lush landscapes meet city sophistication.
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