Service Desk Analyst - Auckland

Due to an internal promotion, we have a rare entry-level opportunity to join our IT team at MediaWorks! We are on the lookout for an individual with a standout customer service background and a genuine enthusiasm for technology. This is an exceptional chance for someone looking to kickstart their career in IT, offering hands-on experience from day one.
This is a shift base role but nothing before 7 am or after 7 pm! Responsibilities include: To provide first level technology support, monitoring, and customer service to MediaWorks staff.Responding to incidents, outages, alerts and requests from the business.Acting as the first line of communication and investigation for MediaWorks Technology Teams.About You: A strong foundation in customer service, with the ability to communicate effectively.Enjoy helping others and building positive relationships is crucialA genuine interest in technology and an eagerness to learn. Prior experience is not required, but a willingness to dive into technical details and problem-solving is essential.A collaborative spirit, ready to work with a team that values innovation, efficiency, and a can-do attitude.On Offer: Tight-knit, supportive team which fosters an open & engaging learning environmentEntry-level capacity with extensive training.Step into a brand new, architecturally renowned, state-of-the-art building - all our radio stations are onsite & we encourage you to hot desk & get to know our different teams/brandsBarista quality coffee machines to ensure you get your daily fixIf you're looking to start your journey in the IT field with a role that blends customer service excellence with technology, we would love to hear from you.
Here are a few things you need to know about us: At MediaWorks, we recognise that to be the most innovative company, we must also be the most diverse. We are committed to creating an environment where all employees are included, are treated with dignity and respect and are in a position to contribute to our future success.Due to the fast paced nature of MediaWorks, our vacancy close dates may be subject to change, so don't muck around and make sure you apply as soon as possible. This site is powered by Snaphire (www.snaphire.com)#J-18808-Ljbffr