Service Desk Analyst - After Hours

Do you have a passion for Service Desk work and can deliver exceptional customer service? Do you have exceptional communication skills and you are a natural multi-tasker with the ability to juggle ever-changing priorities? We are looking for people who have the right to work for Spark in New Zealand, if you do not meet this requirement we cannot proceed with your application. Please note: This role works across a day / night roster on a rotational basis. Night shifts are overnight shifts with day shifts generally being between the hours of 8am and 5pm. You may also be required to work on Public Holidays. Please only apply if these hours suit your own work life balance. Then we want YOU! We are looking for self-motivated team members wanting to upskill themselves and learn something different every day Learn new technology on the go Be able to talk to customers from all walks of life through working applications or configuring their BYOD Be a flexible and friendly team member A joy to deal with andour customer knows you by name because you are unbelievably awesome Ability to roll with new processes when required It doesn't take talent to have a: Great work ethic Be on time Make an effort Bring Energy Be Passionate in what you do Be coachable Be prepared Technically you will ideally know/have: The following technologies would be preferred - Messaging, Citrix, Cloud, and Office365. 2+ years' experience in a customer service environment such as experience in a contact centre / IT service desk Relevant tertiary qualification (preferred, but not essential) Relevant IT industry certification(s) would be advantageous Working for Spark has some great benefits: · Flexible working · Life, health and income protection insurance · Discounted rates with NZ Retailers If you would like to help us unleash the potential in all people, then apply NOW! To download the position description, please sign in with your account. #J-18808-Ljbffr