We are looking for am experienced, talented and passionate leader to join us!
At Howden Care we are committed to a culture where our people are empowered to make decisions and individuals are able to succeed in a supportive environment that rewards leadership, initiative, teamwork and ambition.
We focus on innovation and continually challenge our people to think outside the square.
We have an opportunity for an experienced people leader within our personal injury rehabilitation business where we support our clients employees return back to work and life.
This role leads a team of professional case managers, who are specialists in injury and rehabilitation management, and as a subject matter expert yourself, you will not not only lead and coach a great team of people, you will also support or lead the onboarding of new clients and/or transitioning current clients into our Howden Care service model.
It is an exciting time as we continue to refine and define our future service model.
Howden Care is growing.
We have a vision for our business and culture and you will be integral in enabling our people, and with plenty of opportunity for you to make a difference.
This role is based in Christchurch.
Travel will be required, from time to time as your team may be distributed in our other centres.
Key responsibilities Lead and manage a team, and foster a positive team environment through People First leadership, collaborating with other leaders to support our culture, lead through change and make this a great place to work.
Coordinate and deliver high quality service to our clients and injured people, to ensure retention of clients Champion new service solutions that create business value and growth Contribute to quarterly and annual planning cycles, thinking outside the square to ensure an effective, efficient and outstanding service is delivered and maintained Maintain technical expertise to coach and support your team of case management professionals including ensuring we meet our audits standards, and respond to complex claims and managing escalations appropriately.
Support and contribute to the development of learning and quality programmes to enable our teams to thrive in their service delivery Build and maintain client and relationships, supporting all aspects of service delivery Maintain highest standards of corporate governance, operational excellence and financial reporting About you Minimum of 5 years' experience in case management across AEP and/or Non Work personal injury claims.
Health and Wellbeing experience is desirable.
Leadership Experience - Must have 3-5 years leadership and management experience, with a focus on mentoring and coaching.
We are looking for someone experienced for this opportunity, given we are on a critical growth path.
Full understanding of case management best practice with the ability to independently coordinate, prepare, lead and present client AEP annual audits and ACC monitoring audits Sound understanding of the AC Act 2001, AEP audit standards and other law relevant to case management.
Strong negotiation skills Ability to establish communicate effectively and establish strong working relationships with a wide range of people, including clients, colleagues and providers Ability to work systematically and juggle priorities to ensure key requirements and milestones are met Excellent problem solving ability, able to think outside the square and push boundaries to create the best outcome for all parties Growth mindset – open to change and continuous learning What we offer Competitive salary and discretionary annual bonus Life and Income Protection (Salary Continuance) Insurance Positive, inclusive team environment where we welcome individuality and celebrate diversity Flexible work arrangements embracing a healthy work/life balance Ongoing learning and development opportunities Opportunity to join the employee share plan #J-18808-Ljbffr
