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At One New Zealand, our purpose is to unlock the magic of technology to create an awesome Aotearoa. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.
We are delighted to announce that we have been awarded a #2 ranking in Randstad's Most Attractive Employers in New Zealand within the IT and telecommunications sectors as well as being nominated as finalists for the 2023 Retail Employer of the Year Award.
We are also proudly Rainbow Tick certified and champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whanau.
As a Service Delivery Manager, you will build strong service relationships, ensuring seamless alignment between One NZ, customers, and third-party services. With a deep understanding of your customer's business and One NZ's teams, processes, and tools, you'll drive the delivery of reliable, high-performing services that exceed expectations.
Your role includes aligning resources for exceptional service outcomes, leading effective governance, and championing improvements in underperforming areas to deliver outstanding results for both the customer and One NZ.
Ko to mahi – what you'll do
Build and grow relationships both internally and with the customer to deliver trust, simplicity and speed
Represent One New Zealand through onsite presence, being the key contact for service delivery opportunities
Develop and maintain a wide array of internal and external networks, proactively remove barriers to create teamwork amongst diverse groups
Establish a high performing virtual service team with clear accountabilities
Lead the customer focus in all restorative and resolution activities in a collaborative manner, ensuring all stakeholders clearly understand the impact to the customer's services, business and customers
Employ a strong pragmatic approach to incident and event management (24/7), particularly under pressure
Ensure that One New Zealand customer and 3rd party services and resources are all aligned to enable successful service delivery outcomes for the customer and for One New Zealand
Lead effective governance e.g. identification and improvements for poor performing service areas
Na tou rourou - what you'll bring
Ideally you will have proven experience working in a Service Delivery role or very similar position.
You will have strong communication and relationship building skills and be confident presenting and influencing stakeholders across large organisations
Proven track record of proactive and continual improvements in performance
Mentally strong and resilient inspiring perseverance in others
Experience with vendor/partner level relationships
Calm and effective under pressure
At One New Zealand, we have a clear purpose to unlock the magic of technology to create an awesome Aotearoa. We've got Heart, showing up as our best selves in every situation. We have the Grit to deliver a radically better world for our customers. We embrace the Freedom to shape the future, creating a more progressive, more inclusive Aotearoa.
Joining the One New Zealand whanau will stretch you, challenge you and provide opportunities you've been seeking to expand your career. You'll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.
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