Thank you for your interest in this position. We have received your application from Indeed, so the first step of your application is complete. To finish your application we will email you further details. Service Delivery Lead About the role: We are seeking a dynamic Service Delivery Lead to join our Digital Team. This pivotal role will oversee the technology support provided by our Service Desk team, ensuring seamless delivery and alignment with business requirements. You will be responsible for managing the transition of technology services, maintaining service continuity, and optimising service performance for our network, servers, desktops, databases, and related equipment. Key Responsibilities: Service Desk Management: Oversee the delivery of Service Desk activities with a strong customer focus. Strategic Planning: Set the strategy for transitioning Technology Services aligned with our digital strategy, implementing prioritization, workload management, and resource capability systems. Integrated Transition Plans: Develop and execute an integrated transition plan for Technology Services and lead decision-making processes related to future operating models. Vendor Management: Establish and implement supplier/vendor management strategies that meet business requirements. Collaboration: Work closely with technology teams, suppliers, and business representatives to develop and adhere to standards and procedures. Operational Leadership: Ensure the ongoing operational availability of services by enhancing processes for design, monitoring, measurement, and reporting. Performance Monitoring: Establish clear targets and performance standards for the Service Desk team and vendors, regularly evaluating and improving performance against these standards. Team Leadership: Provide effective leadership, coaching, and development opportunities for the Service Desk teams, fostering a culture of service excellence. About you: We are looking for a service delivery lead who will exemplify excellent communication skills, a positive 'can-do' attitude, and a team-player mentality, encouraging a collaborative working environment. You will also have: 5 - 10 years in a Service Delivery Manager or Lead role Proven experience in leading and managing teams Experience with service desk systems and reporting tools Practical experience planning and implementing IT Service Management models Experience in defining and monitoring SLA's A customer services focus and proven ability to take a long-term partnership view of both internal and external customers Substantial exposure to data processing, hardware platforms, enterprise software applications, and outsourced systems What we can offer: Great work-life balance with flexibility Career coaching and development Life insurance Wellbeing and volunteer leave Three days paid leave between Christmas and New Year Two weeks paid Partners Leave Sick leave from day one Discounts with local and national businesses About us: Selwyn is one of the fastest-growing districts in New Zealand. We have a fantastic quality of life, great communities, and a thriving economy. Our Council works actively with residents to provide the services and facilities that help our communities to thrive and grow. Our head office is based in Rolleston (only 25km from Christchurch), which offers an enviable family lifestyle, outstanding local facilities and an easy drive to the ski fields, rivers and hills that make up Canterbury's stunning landscape. Our values are important to us and represent the way we work: Be a good human Be brave - Think differently Better together- Make it happen for Selwyn. We honour Te Tiriti o Waitangi and we are committed to working with our Treaty partner to deliver on our obligations under Te Tiriti o Waitangi. If you'd like to play a part in making Selwyn the best place to live, work and play, join us today! To apply for this job go to: & enter ref code: 6637310. Applications close 14 August 2024. #J-18808-Ljbffr
