We are one of the top three companies in the global market for access and security solutions. With around 16,000 employees we are at our customers' side in over 130 countries. And whoever starts working with us can feel it right away: We are curious about people and always expect the best of them. Approaching new colleagues candidly and welcoming them with confidence – for us it is part of the culture that has made us successful for years. Trust is what deeply connects us at dormakaba. And what makes a perfect start for your career.Your opportunity:In this role of Service Despatcher, you will lead and take responsibility for allocating and scheduling work in collaboration with Field Service Managers, in accordance with customer requirements and available resources. You will work closely with the dormakaba Field Service Managers and Sales Teams to maximize revenue opportunities for dormakaba in New Zealand and build up everlasting relationships with dormakaba customers and partners.What you can expect:Scheduling of all work and assignment to resource pool.Maintaining rolling regionalized quarterly scheduling programProviding Field Service Managers and Service Manager with rolling monthly allocated resource plans per region for scheduled servicing and maintenance workProviding Field Service Managers and Service Manager with rolling weekly allocated resource plans per region for all service workLead the allocation process which includes the communication with the customer providing ETAs, notification of attendance and attendance requirements.Facilitating communication between Service, Sales and Technical Support.What we expect:Capacity to analyze, prioritize and escalate as required.Professional education or demonstrable experience within customer service.Strong analytical skills.Meticulous attention to detail.Experience in dealing with a diverse customer base.High degree of customer etiquette.This is an exciting opportunity to build on your existing skills and knowledge.If you are looking for a role that matches your ambitions, we want to hear from you!dormakaba is an equal opportunity employer that is committed to diversity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Your application will include the following questions:Which of the following statements best describes your right to work in New Zealand?How many years' experience do you have as a service coordinator?Which of the following Microsoft Office products are you experienced with?What's your expected annual base salary?How much notice are you required to give your current employer?Are you willing to undergo a pre-employment medical check?Report this job advert Don't provide your bank or credit card details when applying for jobs.#J-18808-Ljbffr
