Ready for a meaningful career?
Join HealthCare New Zealand, our nation's largest home and community support provider.
You'll be making a real difference in the lives of New Zealanders by coordinating essential support, empowering them to live independently in their own homes.Why Us | He aha ai matou?Join a rewarding industry where you are contributing to enhancing the lives of others!Mentorship programmeOnline learning platformFlexible working arrangementsCareer development opportunitiesCompany laptop providedDiscounted health insurancePartnership discountsFull paid training providedWho we are | Ko wai matouSolora is a service coordination and provider network management organisation that delivers services through a network of quality health and rehabilitation contracted partners.
Our home and community support, injury rehabilitation and sensitive claims services are centrally coordinated by a skilled team of Registered Health Professionals and Service Coordinators and then delivered by our partners with the experience and resources to meet individual client needs.About the role | He korero whakamarama mo tenei turangaAs the Service Coordinator, you are responsible for the daily coordination of client services, managing inbound calls, Outlook emails, and administrative tasks.
You work closely with clients, the Solora team, network partners, and funders to address service delivery inquiries and issues, ensuring all processes are handled professionally and efficiently.First point of contact for customers, to co-ordinate and ensure delivery of appropriate, quality services to meet their needsMaintain confidentiality and sharing of informationReferrals received are entered and processed accurately, in a timely mannerProvide a first-call resolution help-desk service for network partners, clients and potential clients, and their family/whanau, Managers, Funders, and other stakeholdersEnsure the accurate and timely set up, initial contact, and onboarding processes for new clients.Assist with the reporting, investigation, and resolution of complaints, incidents, and Sentinel eventsEnsure that risks are proactively identified, reported, and managed according to established processesThis is a full-time permanent position, Monday to Friday 8:30 am - 5:00 pm based in Te Whanaganui-a-Tara Wellington.What you will bring | Nga tohungatanga mo tenei turangaExperience in an office-based customer service role, preferably in the health/disability sectorExperience in client management systemsUnderstanding of Tikanga Maori and the Treaty of WaitangiExcellent communication skills (verbal and written)Ability to work effectively in a team as well as autonomously and under pressureIf you are hardworking, driven, and keen to make a difference - we want to hear from you!How to apply | Me pehea ki te tonoPlease apply via our website with your CV and a cover letter.
Only applications submitted through the website will be considered.Applications close | Te katinga o tenei whai turanga: 15th January 2025.
(Any applications received on or after 20th December will be reviewed during the week of 6th January 2025)Only suitable candidates will be contacted for interview and applications will be reviewed as they are received, therefore resulting in the role closing early if the right applicant is found.Applicants for this position must be a NZ Resident/Citizen or have a valid NZ work permit.
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