Service Consultant Service Consultant Req ID: Department: NZ Personal Banking Branch Network Division: New Zealand Location: Kaikohe / Kerikeri Ko Matou – About UsKia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. Mo te turanga - About the roleOur close-knit team of Service Consultants play a critical role in making this happen by building trusted relationships with customers who visit our branches to do their banking. Our Service Consultants come from a range of backgrounds including hospitality, retail and the travel industry, but they all share one thing - a passion for connecting with people and a desire to ensure our customers are set up for financial success. Experience or qualifications in banking isn't required to be great in this role. We'll teach you everything you need to know about banking with our streamlined group training programs that support you as you learn the ropes. This training also sets you up for a career that can go many places! We are continuously building our team of Service Consultants in our branches across Auckland and have part-time, full-time, and casual opportunities. If you're customer-focused and ready to build a meaningful career, we'll work with you to find the right role in the right location. Role Location: Kaikohe / KerikeriRole Type: Permanent, Part-time (15 hours) and Casual Number of Roles Available: 2 Permanent and 1 CasualKa aha to ra e kite ai? - What will your day look likeThere is so much variety in your day to day as a Service Consultant and you could be helping our customers by: Supporting them with personalised and purposeful conversations to better support their financial well-being; Educating them on using ANZ's digital solutions to simplify their banking; Delivering incredible service and ensuring they leave the branch as strong advocates for ANZ; Building your skills and banking knowledge quickly through on-going training and mentoring from your dedicated business leaders. Whatever the day has in store, you'll be working with a close-knit team that supports each other and celebrates team wins.Ou Pukenga? - What will you bring?To grow and be successful in this role, you will ideally bring the following: Exceptional customer focus Prior experience working with stakeholders and establishing and managing relationships Excellent communication skills both written and oral Strong time management skills and ability to prioritise A positive attitude with a growth mindset Working knowledge in using different digital channels You're not expected to have % of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you. He aha te take e uru ai koe ki a matou? - So, why join us? From the moment you join ANZ, you'll be part of a work whänau striving towards a common purpose: shaping a world where communities thrive. But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career. We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more. At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because We're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce. Kua wätea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.
