About the job
Salesforce seeks a Service Cloud Account Executive in Auckland, NZ. You'll be responsible for driving revenue growth by selling Service Cloud solutions to SMB & Commercial customers. Proven success achieving sales targets, experience selling similar solutions, and strong strategizing abilities are required.
Job Category
Sales
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.
About Service Cloud:
Service Cloud is a game-changer in the realm of customer service, designed to elevate support operations to new heights. It integrates all customer interactions into a unified system, transforming every customer communication into a case that is intelligently routed to the right service agent for swift resolution.
If you are an experienced Account Executive or a passionate leader from the Service industry interested in a career in sales, working with customers to solve problems with our Service solution & AI - then read on to learn more!
Your Impact:
Our Service Cloud Specialist Sales team is growing and we have a newly created role based in Auckland, looking after a range of SMB & Commercial customers. We are looking for Service Cloud Account Executives (sellers) who are passionate about the Services industry , and want to get involved in the power that AI will bring to our Service Cloud offering.
As a Service Cloud Account Executive, you will leverage the untapped potential of Service Cloud by partnering with existing account owners and be responsible for achieving a dedicated quota for Service Cloud product sales.
Responsibilities:
Develop and implement successful campaigns across the Service Cloud Field Service, Digital Engagement & install base, prospects, and whitespace.
Personally build new leads from prospecting efforts and assist others in thoroughly qualifying leads and sales opportunities.
Leverage business from new and established relationships.
Strategize, negotiate, and close business deals.
Understand the commercial aspects of the Service Cloud solution.
Exceed an annual sales quota by running a full sales cycle to address client problems related to their contact center needs.
Enable and educate internal teams to ensure they can successfully seek Service Cloud opportunities.
Be customer-facing as required.
Requirements:
Proven success achieving set sales targets and familiar with complex deal cycles.
Experience selling similar solution stacks or management positions in the customer service industry.
Able to develop and execute strategies, bringing everyone along on the journey.
Demonstrated experience in uncovering customer needs to unlock how Service Cloud can add value.
Collaborate with multiple internal and external stakeholders to drive the best outcomes for the customer.
Passion for working with customers and guiding them on the Salesforce Customer Journey.
Able to multi-task & organize time effectively to manage multiple deals simultaneously.
This role is perfect for those who prefer a collaborative, team value selling approach for a dedicated product solution but enjoys the adrenalin of closing deals and hitting targets.
Accommodations
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Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. We are committed to creating a workforce that reflects society through inclusive programs and initiatives.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Salesforce welcomes all.
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