Service Advisor - Palmerston North

Are you a positive, "can-do" individual who excels in a frontline environment? Can you creatively solve customer issues while occasionally thinking outside the box to deliver exceptional service?
Our branch is seeking an experienced Workshop Service Advisor to join our diverse Workshop Service Team. Previous experience in a similar role within the heavy diesel or automotive service sector, along with a clean driver's license, is essential for this position.
Your new role as a Service Advisor:
Manage customer interactions, whether in person at reception, over the phone, or through email communications.Ensure support across workshop systems and processes to ensure the Workshop Service team provides world-class customer service.Process job cards and generate invoices.Champion Health & Safety practices.This role is suitable for a skilled and experienced Service Advisor proficient in organization, planning, communication, and problem-solving.
What you need to be successful:
Maintain a customer-focused mindset, dedicated to meeting and exceeding customer expectations.Possess exceptional communication skills and the ability to interact effectively with individuals at all levels.Proficient in using computer applications such as Outlook, Word, and Excel, with the ability to quickly learn new software systems.Adaptability to changing priorities and work schedules, coupled with strong attention to detail and organizational skills to effectively manage multiple tasks.This role offers the opportunity to advance your career within a supportive, industry-leading company, offering a competitive salary, ongoing learning and development opportunities, and staff purchasing privileges.
Your new company:
Truckstops (NZ) Ltd is a wholly owned subsidiary of Sime Darby Motors. Established in 1984, Truckstops has provided unparalleled after-sales parts and service support to the road transport industry for over 30 years. With 20 nationwide branches supporting Hino, Mack, Renault, and Volvo Truck & Bus, we have grown to become the largest supplier of truck & bus parts and workshop services in New Zealand.
We prioritize efficiency, so we will process applications promptly and invite shortlisted candidates for interviews. This rare and rewarding role is both exciting and fulfilling. APPLY NOW!
Reference # 53004
Location(s) Palmerston North
Expertise Administration, Finance/Accounts, Receptionist, Registrations, Service Advisor
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