Add expected salary to your profile for insightsWe have an exciting opportunity for a motivated and customer focused Service Advisor to join North Harbour Ford based in Glenfield.North Harbour Ford's Service Department is the largest Ford dedicated workshop in New Zealand and a flagship store for the brand.
No two days are the same in this fast paced, customer focused environment.We pride ourselves on an outstanding team culture, which has been instrumental in North Harbour Ford winning the Ford President's award for three consecutive years!As the first Service Department in New Zealand to be accredited in the Ford Guest Experience program, we expect a high attention to detail and guest focused mindset.Reporting to the Service Manager, you will be responsible for booking, greeting and managing daily customer relations for the dealership's service department.This includes:Answering customer enquiries regarding their vehicles' serviceSeeking approval for additional service work found during vehicle inspectionsEnsuring all customer requirements are met in a timely mannerBuild relationships with customers and internal stakeholders for long term business successDeliver quality customer service, focusing on win-win outcomesThe successful applicant will have:Experience in a Service Advisor role is preferable but not essentialGeneral understanding of a vehicle's components and functionalityStrong interpersonal and communication skillsKeenness to learn and grow with the Ford and Mazda brandExceptional organisational & time management skillsGood work ethic and a high level of integrityThe Service Advisor role is strongly customer service focused, as well as having elements of sales, and automotive knowledge.
A background in these fields would be highly advantageous, but not essential.
We are looking for a passionate person with exceptional customer service skills.
We are willing to train the right person with the right attitude.We offer you:Base salary + a generous commission structure5 day working week, Monday to Friday + rostered SaturdaysCareer progression opportunities and ongoing trainingA supportive work environmentDiscounted Southern Cross Health Insurance, access to Telus Health Employee Assistance Programme, plus Eagers Automotive maternity support schemeDiscounts and benefits across gyms, suppliers, and moreReward & Recognition programsIf you have the skills and a passion for delivering great customer service, APPLY NOW!Eagers Automotive – Moving TogetherEagers Automotive is an equal opportunities employer that encourages diversity in the workplace.
Applicants for this position must have NZ residency or a valid NZ work visa.
A clean drivers licence.
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