We are seeking an experienced and professional Customer Services specialist for our Hamilton dealership.
This is a rare opportunity to join our team where you will form an integral part of our service department.
We set ourselves high standards, so the successful applicant will need to be honest, enthusiastic, hardworking, and have no problem going the extra mile.
You will be part of a team, who all work together to get the job done, no matter what.
About the Role:
You will be responsible for attending to customer enquiries about vehicle servicing and repairsCarry out service bookings and invoice processingAssist with warranty processing and advising customersListening to customer concerns and accurately document them on the Service Repair OrderProvide customer estimates for any extra work needed, and gain approvalPlanning the workload for the workshop techniciansProviding customers with updates on the progress of vehicle repairs and completion timesWhat's on offer:
Full ongoing training, support, and development Fantastic company cultureBeing part of an awesome teamWhat we need from you:
Someone who is passionate about delivering an Outstanding customer experienceExceptional customer service skillsSomeone who is Proactive, organised, and reliableThe ability to maintain focus in a demanding, fast paced environmentSomeone who is highly organised and pays attention to detailThe ability to build rapport with customers both over the phone and in-personSomeone who is not afraid to turn up on time and do a decent days workAn Outstanding Attitude!!At our dealership we all work hard, play as a team have a lot of laughs, and make great things happen for our customers.
Automotive industry experience is preferred, however someone who has the right attitude, and wants to learn a new industry will also be considered. If this sounds like something you would like to be a part of, please apply with a CV and a cover letter, informing me why I need to get you on our team.