Job reference - 36175Competitive wage rates and bonus structure, company car and fuelJoin a supportive group that recognises and rewards hard work and dedicationPrior automotive Service Advisor or other relevant experience is preferredAbout the role and employerAn opportunity to join a progressive and friendly team in the capacity of Service Advisor has emerged in a busy workshop located in Auckland. The facility is modern and the home to a quality brand.The roleThis is a front line Service Advisor's role where it is pivotal to recognise incremental opportunities and maximise service department revenue.The role of the Service Advisor involves booking in vehicles, discussing repair work carried out, and following up service bookings along with a range of other duties.Supporting a team of technicians alongside other support personnel, this front line role provides a direct interface between service customers and the workshop.You would be working closely with the Service Manager and Workshop Foreman planning workloads, processing warranties, advising on technical issues and the logistics of booking, and advising clients on incoming and completed service work.The role also involves identifying existing mechanical issues and explaining to the client why these repairs require attention.What we are looking forWhether you are qualified as a technician or not, you could be an existing Workshop Service Advisor, Service Receptionist, Fleet Coordinator/Controller, or Warranty Administrator. You will ideally have experience within a dealership environment or have had prior Service Advisor experience and have the ability to work under pressure. We are after someone who is dedicated, hard working, and passionate about their work as well as someone who places a significant focus on customer service excellence.How to applyApplications from those wanting to relocate from elsewhere within NZ are welcome. If reading online, click the APPLY NOW section and submit your application online. For more information contact the team at Automotive Employment NZ Ltd for a confidential discussion. Phone during NZ business hours: The international landline is +64 9 271 3200.
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