Service Advisor

Details of the offer

Job Details

Reference #: 54812

Location(s): Newmarket

Expertise: Service Advisor

Job level(s): Experienced

Work type(s): Permanent

Company Vehicle + Fuel Card

Discounted rates across 100+ retail shops in NZ

Permanent Full-Time role

Providing driving excellence since 1967

Purveyors of both new and pre-owned Volkswagen, we pride ourselves on our exceptional pre-sales and after-sales service. Our dealership in Newmarket delivers excellent customer service from our knowledgeable and friendly service team.

Continental Cars - Volkswagen is part of Sime Darby Group Motors, which delivers an end-to-end transportation solution and unrivalled dealer network for European luxury cars in New Zealand. We are proud of the suite of luxury European car brands represented by Continental Cars across the country. Under the banner of driving excellence, Continental Cars sales and after-sales departments offer the same state-of-the-art facilities and industry-leading service and solutions delivered by highly trained staff.

About the Role and Responsibilities

Continental Cars - Volkswagen is looking for an experienced Service Adviser to manage customer requirements for service and repair in an efficient and courteous manner to ensure the highest standard of Customer Service. Responsibilities include:

Organising the loading of the workshop to ensure efficient utilisation of workshop capacity.

Carrying out customer follow-up and prospecting activities to maintain and build the volume of work within the workshop.

Accurately preparing and costing customer invoices to Group Standards.

To be successful in this role, you must:

Have proven, current experience in a similar role.

Exhibit impeccable time management and organisational skills.

Possess excellent computer literacy and experience with in-house systems.

Have a passion for customer service.

Be skilled in filing and administration tasks.

Show eagerness to learn.

Hold a clean full driver's license.

Hours of Work

This is a full-time role of 47.5 hours a week, Monday to Friday, to be worked between the hours of 6:00 to 18:00 with rostered Saturdays. General working hours are usually from 8:00 to 17:30. Continental Car Services offers the right candidate a competitive salary plus a monthly bonus and a company vehicle in a stable and secure employment environment.

Additional Benefits:

We have an in-house training team to help you upskill through technical, business, and life skills modules, delivered in person and online - and career pathways that you can follow to advance your career.

Sime Darby Privileges, an employee benefits programme with discounted shopping, fuel, in-store discounts, and more.

Health benefits including our Sime Darby Southern Cross Group scheme, offering discounted premiums, spinal and hearing tests plus an annual flu vaccination every year.

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Nominal Salary: To be agreed

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