Reporting to the Service Manager, this role will be the first point of contact for our customers regarding any machine service or repair requirements. The role will require you to plan and organise effectively to ensure the needs of all external and internal customers are met, as well as taking responsibility for the case management process for all workshop jobs.
Responsibilities: Issue any stock and non-stock items to jobs ensuring accurate input of part numbers and quantities.
Open each job ensuring all relevant information is entered including customer order number, machine details, make and model, km/hrs, correct serial numbers, registration number etc.
Submit claims (including photos) and technical agreements to the Warranty department as required.
Assist with answering incoming calls to the Service area and re-direct as appropriate.
Organise the preparation of service job packs for all cases as per the service job check sheet.
You will ideally have:
Previous experience in a similar role, or in a heavy automotive workshop environment.
Previous service workshop administration experience.
Able to work independently and within a team environment.
Reliable and punctual.
Well organised, methodical and efficient.
High levels of accuracy.
Understand the importance of great customer service.
Detail orientated.
Open, warm and friendly approach to others.
You will have strong communication skills and be a natural problem solver, with a focus on achieving results and a pragmatic approach to planning and organising the delivery of solutions.
As Health and Safety is paramount in this industry you will be up to speed with practices and be able to demonstrate this in your work habits. This knowledge will help you to promote the company image in a professional manner as well as provide first class customer service.
What's in it for you: We are a fun and supportive team that continuously looks for ways to help you grow and further develop. We are family friendly and can offer flexible work arrangements where possible. We are a passionate group of people who work together as a team to deliver a customer experience that is flexible to their needs. We are truthful in our work, and we treat each other with respect.
If you're keen to be part of a crew like that then we can't wait to see your application by hitting APPLY NOW.
New Zealand market leaders for Construction Equipment, Diesel Engines, Transmissions, Generator sets, Oil and Filtration products, TDX represent a number of leading global brands, the principle being Volvo Construction Equipment. Our reputation is based on providing the best sales and service back up to our customers.
Our culture TDX people love what they do. We have a positive and energetic attitude and are highly motivated to actually do what we say. We are smart problem solvers, meeting our customers' high expectations and are ready to support others in the team to achieve their goals.
We're committed to creating a world class sales and service organisation and we are always interested in hearing from like-minded people who want to be a part of our future.
With branches throughout New Zealand and a service offering across a number of industries, TDX offers opportunities and pathways for personal growth unlike many others.
With diverse roles in sales, servicing, customer support and administration your career with us can take off in many directions. With the support from a 100% kiwi born and bred company, we've got your back.
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