Service Account Representative - South Island Date Posted: 2024-10-31Country: New ZealandLocation: LOC8001: 27 Leith Street, Dunedin 9016 New ZealandAt Otis, it's our people that make us different. Join the Otis family where collaboration, innovation and empowerment help each individual and the company reach new heights.Come and join OTIS today and be part of the Forbes 2024 World's Best Employers!About YouWe are currently looking for a sales-focused Service Account Representative working mostly remotely in the Lower South Island region, New Zealand.In this role, you would be responsible for growth of the Otis lift and escalator service business, along with account management, and selling our value add products within the portfolio. You will be part of a close-knit professional team of Account Managers in regions around the country, with strong daily connections, a network of camaraderie, and constant support.Great customer relationships are key to success in this role. You are excited about proactively maintaining face-to-face contact with Otis Customers and are adept at maintaining a regular call cycle across Otago and Southland's main centres.Your selling activities, including prospecting, presenting, proposing, tendering, securing, and processing, will meet the OTIS standards and customer requirements.Permanent/Full-Time roleReports to National Sales Manager – Service SolutionsWhat We OfferCompetitive base salary, car, and quarterly paid Service Sales incentiveAccess to funded study schemes such as our industry-leading Employee Scholarship ProgramA culture that encourages innovative ideas and appreciates our talent is the key to our success.As a Service Account Representative, your key responsibilities are to:Achieve Service sales targets for the portfolio – unit and revenue – growth.Provide daily, professional, value-based account management to all tiers of accounts within the Lower South Island, including some Key Accounts.Achieve Service sales targets for transactional, value add products for safety, passenger experience and lift reliability.Proactively maintain regular face-to-face contact with Otis Customers within the portfolio, requiring travel between Dunedin, Queenstown & Invercargill.Provide timely, accurate forecasts and reports to management and ensure the service portfolio has reduced exposure to out-of-tenure agreements.Proactively engage with our new installation customers to achieve 100% warranty conversions, and with prospective customers to expand the portfolio unit count and revenue base.Organise, prepare, and deliver customer presentations promoting the features and benefits of Otis's products and services, resulting in direct sales with new and existing customers.Act as a facilitator between Otis Customers and the Otis Operations team, assisting with developing, implementing and communicating solutions to customers.Support the wider business requirements by identifying, actively introducing, and collaborating for Modernisation sales success within the portfolio.What you will need to be successful:Have a minimum of 5 years' experience in Frontline Sales or Key Account Management.Those working in Sales within the Building and Tourism industry are encouraged to apply.It will be an added advantage if you have experience working in or closely with the elevator industry.Have strong business acumen, be results-driven and demonstrate a good understanding of the LSI market.You like to understand how things work and embrace new learning to pass on technical information reliably to Customers.Be able to manage multiple accounts, be customer-focused, and anticipate client needs.You're a self-starter and enjoy working independently.Hold a valid driver's license.Good knowledge of using technology, including mobile applications and computer-based reporting systems (Word, Excel, Email, Internet, database management) to analyse data and trends.Strong written and verbal communication skills.Join us today and Help us Build What's Next!Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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