Senior Travel Consultant - Brisbane based 5 Star agency Founded 7 years ago, Brisbane Travel Centre's reputation exceeds itself as a highly customer-centric boutique travel agency that delivers exceptional travel planning experiences for its growing customer base, every time. This 5-star-rated agency has a small, family-friendly, collaborative, and inclusive team. For more, visit brisbanetravelcentre.com.au .
The Role
We're seeking a senior travel consultant who is planning to move to Australia, to join our Brisbane-based travel agency. You'll be a go-getter who brings 5+ years' experience as a leisure travel agent, ideally with some corporate travel exposure, and a depth of knowledge on travel industry trends, destinations, and products. You'll hit the ground running in this fast-paced and dynamic environment, managing exceptional customer travel experiences end-to-end with your impeccable attention to detail and your passion for customer service.
You'll be adept at handling all that this role involves:
Managing bookings and reservations
Knowledge of fares, airline contracts, rules & regulations, and ticketing
Staying up to date on products, trends, destinations, and industry offerings
Problem resolution and troubleshooting travel-related problems
Collaborating with airline, hotel, and tour stakeholders to coordinate all travel planning and logistics, securing the best deals and offerings for customers
Maintaining accurate and complete records, ensuring compliance within industry regulations and company policies
Your Skills, Experience & Attributes
In addition to your 5+ years' experience, you'll be a great fit for our team if you:
Have committed to moving to Brisbane, Australia
Are genuinely passionate about the customer experience
Are sales-focused and a strong negotiator
Have outstanding attention to detail
Have a knack for planning and logistics
Are passionate and knowledgeable about travel
Have cruise booking experience
Ideally have corporate travel experience
Have used GDS systems / CRMs and are tech-savvy
Are an exceptional communicator
Are team-focused
The Perks
You'll enjoy a generous base salary of AUD$65,000 plus Superannuation for this role; we don't have a commission structure in place, as we're all one team, with one dream: having happy customers! This is a full-time role, located south of Brisbane in Moorooka, just 10 minutes from Brisbane's CBD.
How to Apply:
If you're in the process of moving to Brisbane, Australia and this sounds like you, send your covering letter and CV via the link below.
Only applicants who are eligible to work in Australia will be considered.
Your application will include the following questions:
Which of the following statements best describes your right to work in New Zealand?
How many years' experience do you have as a travel consultant?
Do you have experience in a sales role?
Which of the following reservation (CR) and distribution (GD) systems do you have experience with?
Do you have customer service experience?
Which of the following Customer Relationship Management (CRM) systems do you have experience using?
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