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Senior Support Officer

Details of the offer

Help shape the future of education in New Zealand. We work to shape an education system that delivers equitable and excellent outcomes. Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures.

While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our akonga in our education system.

About this role Mo tenei turanga We currently have multiple Permanent, Full-Time vacancies in the Business Support Team located at our Maungawhau Mt Eden office, Auckland.

The roles are responsible for being the first touch-point at our Reception desk, welcoming all employees, visitors, contractors, and clients. This is an on-site role, involving a range of administrative support activities such as managing email correspondence, triaging calls to relevant teams, assisting with catering, ordering stationery, data entry, printing and filing documents, as well as other office support tasks.

Shifts are rotational, between the operational hours of Monday to Friday, 7:30 am - 5:00 pm. Salary range: $60,079 - $60,881 per annum + 3% kiwi saver.

The successful candidate will be appointed at a salary reflecting individual skills and experience.

We also offer: Flexible working arrangements where everyone feels valued & supported. The ability to purchase extra days leave. A range of employee network groups. An inclusive environment that encourages your personal cultural competency journey. Development and learning, including mentorship programmes and internal secondments. Wellness initiatives to support your overall health and wellbeing. About you Mohou ake Since this role is based at our Reception desk, we would ideally prefer an individual with a customer service background, particularly someone with previous front desk experience. Experience with taking calls and previous administration experience is also an advantage. You will also offer:

Passion for knowledge, open to learning new things, and comfortable working in a varying environment. Exceptional working relationships with customers. Deliver services to the required standards. Support and resolve issues in a pro-active and professional manner. Provide quality, efficient administrative support to managers and staff. An adaptable team player able to work in varying conditions and virtual cross-functional teams. Great time management with an ability to prioritise work and meet timelines. Proficiency in Microsoft Office Suite. Comfort in working in a tikanga / kaupapa Maori environment. Developing knowledge of the Treaty of Waitangi in the work being undertaken. Well-developed communication skills, both oral and written. Willingness to adhere to the Public Service Standards of Integrity and Conduct. About our group and team Matau ropu ake Te Mahau Te Tai Raro is a frontline group. Our frontline groups collectively provide leadership and integrated services to the sector and others, including learning support, education advice, and regulation functions for schools and early learning services.

Our Directors of Education have the lead role and relationship with early learning, kohanga, school, and kura, ensuring they are across all the services provided at a local level.

Our Business Support team provides support to the Education and Learning Support teams in Auckland, regularly working with families, schools, and early childhood centres.

The team is supportive, ultra-friendly, diverse, customer-focused, and driven to provide the best service possible. You will have many colleagues to help you as you learn the business.

Are you ready to make a difference? Kua rite koe mo tenei mahi? If this opportunity interests you, please submit your cover letter and resume using the apply button. In your cover letter, we'd like to know about you, your values, or anything else you'd like to share. We're keen to understand your motivations, strengths, transferable skills, and the diverse perspectives you will bring to the role.

For further information, please contact ******. We highly recommend submitting an application for this role as early as possible.

If suitable candidates are found early in the recruitment process or if there is a large number of applicants, this advertisement will be closed.

Applications close Midnight Wednesday 25th September 2024. We want our people to feel valued for their unique qualities and have a sense of belonging.

If you require assistance or adjustments to fully participate in the recruitment process, please let us know.

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Nominal Salary: To be agreed

Requirements

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