Reports to: Project Lead
Experience: 5+ years
Start date: 1st August 2022
ResponsibilitiesResponsible for Toil Reduction, implementing identified improvement opportunities, and handling minor enhancement and non-ticketed activity.Define and monitor service level metrics that include Reliability metrics like MTTD, MTTR, MTBF, MTTF, Unavailability rate, Incident count, etc.Create rules to optimize incident response by metrics, streamlining alert flows, and collaboration and communication across squads.Proactively identify the issues that might disrupt the service in productionAddress incoming service requests to their support groups/Jira toolCreate and maintain alertsChange validation or change planning-related requestsAssist business stakeholders in determining SLO or adjusting threshold limitsDemand and capacity management & make corrections to SLI/SLO threshold limitsGather and analyze metrics from both Infrastructure and applications to assist in bug fixingEngage in capacity planning & performance tuning exercisesPartner with development teams to improve services through rigorous testing and release proceduresParticipate in system design consulting, platform management, and capacity planningCreate sustainable systems and services through automation and upliftsBalance feature development speed and reliability with well-defined service level objective (SLO, SLI)Debug production issues across services and levels of the stack.required skills and qualificationBachelor's degree in computer science or other highly technical, scientific disciplineExperience in AEM, Webservices/APIsExperience in working with Public Clouds (Min 3 years experience is a must)Experience with Git or other source control systemsExperience using tools to create and manage CI (continuous integration) and CD (continuous delivery) pipelinesWorking knowledge in service level definitions and identifying the KPIsWorking knowledge of the TCP/IP stack, internet routing, and load balancingExperience with distributed storage technologies like NFS, HDFS, CephExperience in Observability strategyDelivery Model: Onsite
Job Type: Full Time
Job Location: Auckland
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