Senior Service Desk Analyst

Details of the offer

DairyNZ's storyProgressing a positive future for New Zealand dairy farmingTe whanake anamata angitu mo nga pamu kau o AotearoaWe are full of people who have a passion for doing good and creating positive change. We leverage our collective strength by bringing the dairy sector together, helping farmers build more sustainable, profitable and resilient farm businesses, because a strong dairy sector means a strong New Zealand.Your opportunityBased at our Hamilton office, the Senior Service Desk Analyst is an essential part of our collaborative Digital team. You will take ownership of the Service Desk system, providing a modern, consistent and reliable digital support service, all while delivering excellent support to our DairyNZ staff.Reporting to the Digital Operations Lead, you will support the Operations team with:Full responsibility for the management, maintenance, and continuous improvement of the Service Desk systemManage and operate central management toolsets such as Microsoft Intune, Entra ID, Apple Business Manager and moreProvide technical support to assist end users including trouble shooting hardware and software issuesDeploy and manage supplementary solutions such as video conference room systems and digital signageSystem Administration including user set up, changes and user permissionsProvide support on a range of incidents and service requestsAbout youYou are a self-motivated, tech-savvy individual with a passion for problem-solving and a hunger for implementing continuous improvement. As a team player, you'll thrive on collaborating with our small but high-performing team and will provide support and advice to others with a positive attitude and a phenomenal user experience.If you have experience as a service desk analyst, we want to hear from you!The successful applicant will have:A minimum of 3 years' experience as a service desk analyst or similar roleA qualification in Communications Technology and Microsoft CertificationExperience working in complex environments with competing prioritiesA team player mentality with strong communication and interpersonal skills.Experience flexing from requests about specific software troubleshooting to something as simple as a password resetA good understanding of Microsoft365, AAD, Intune, Entra ID, Exchange, and can solve problems.Have you got what it takes?If you want to be part of a high performing team who love what they do, then this is the role for you.Please note candidates must have the right to work in New Zealand and be in the country at time of application to be considered for this role.Check out the full position description here to read more detail.We are advertising over the Christmas break and will look at applications when the advert closed on 10th January 2025 at 11:55pm.
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