Waggs Auto Group Masterton is a multi-franchise automotive dealership. We pride ourselves on delivering exceptional customer service and excellent vehicle care. As a leading automotive service provider, we offer a wide range of services and repairs, and we're seeking a highly experienced Senior Service Advisor to join our dynamic team. If you have a passion for the automotive industry and a track record of excellent customer service, we want to hear from you! As our dedicated Service Advisor, you will be part of our Service department team acting as the liaison between our Technicians and our customers. You will be one of the key points of contact for our customers, ensuring their service experience is smooth, efficient, and meets our high standards. You'll be responsible for assisting in the management of service operations, providing expert advice to customers. Key Responsibilities: Communicating and distributing workshop duties Follow and maintain workshop systems and processes Working with the team to ensure the workshop is at its peak Liaise with customers and internal associates Customer/Client relations building Prepare quotes & invoices for repairs and servicing Ensure best Health and Safety practices are followed and promoted within the workshop Selling service work to internal and external customers What You'll Need to Succeed in This Role: Have a hands-on approach with drive Have outstanding customer service skills Have excellent communication and interpersonal skills Be confident and have effective problem-solving ability Be well organized with the ability to work in a fast-paced friendly environment Ability to manage multiple tasks and prioritize effectively Have a full, valid, and clean driver's license Being comfortable serving customers Customer phone skills and etiquette Attention to detail Experience in the automotive industry What We Offer: Competitive remuneration and bonus incentives Ongoing training and career development opportunities A supportive and collaborative work environment The opportunity to work with a passionate and dedicated team How to Apply: If you're an experienced automotive professional looking for a challenging and rewarding opportunity, we encourage you to apply. Send your CV and a brief cover letter to #J-18808-Ljbffr