Req ID: 77811 Department: NZ Personal Banking Branch Network Division: New Zealand Location: Napier Ko Matou – About Us Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. Mo te turanga - About the role Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours. In this role, you would have the opportunity to: Meet customer needs through the provision of ANZ's range of home loan, insurance, investment products, and transactional services. Act as a senior referral point for staff for more complex customer interviews and transactions (predominantly Home Lending). Provide professional expertise to customers to help them meet their financial needs and goals. Take responsibility to 'know your customer' from a risk perspective. Demonstrate living the ANZ Values with customers and colleagues. Role Type: Permanent Opportunity Role Location: Napier Work Hours: Full Time Hours Ou Pukenga? - What will you bring? To grow and be successful in this role, you will ideally bring the following: Prior experience in developing strong relationships in a customer-focused role. Significant experience in financial services, preferably within the retail banking sector. Excellent communication and interpersonal skills. Leadership and coaching capabilities. Experience in being an influential user and promoter of technology. Ability to multi-task, highly adaptable to change and ambiguity. You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you. He aha te take e uru ai koe ki a matou? - So, why join us? From the moment you join ANZ, you'll be part of a work whanau striving towards a common purpose: shaping a world where communities thrive. But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career. We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more. At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Maori Strategy called Takiri-A-Rangi. This includes increasing representation of Maori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce. Kua watea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support. You can apply for this role by visiting ANZ Careers and searching for reference number 77811. Te Ra Otinga - Job Posting End Date 16/10/2024 , 11.59pm#J-18808-Ljbffr