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This is a full-time role based in Whangarei at our main office, with visits to client sites at times and flexibility for some work from home.
You will work closely with our Account Managers, System Engineers, and other team members to help design and implement reliable network and ICT solutions for both our clients and internal IT systems.
You will work on IT projects & upgrades, develop and improve network and security products and services, provide mentorship to other team members, and be an escalation point for complex issues.
The role will support a variety of different customer types from small businesses of a few users up to larger organisations with hundreds of users.
To be successful in this role you must have the following attributes: Great team player and communication skills
Ability to engage with customers and vendors
Previous experience working in a similar role
A current NZ driver's license is required
A passion for problem solving and learning new technologies
Industry-related qualifications and training will be advantageous
Some of the key tasks in this role: Project Work – Short and/or long term client engagements to deliver IT solutions
Architecture & Product Development – Implement new technologies to develop and bring to market new network and security services
Technical Support – Provide ongoing technical support for clients and act as an escalation point for complex issues
Administration – Regularly maintain job notes, time entries, and documentation
Core skills and technologies required for this role: Deep understanding and experience of designing, implementing, and troubleshooting networks including switching and routing, dynamic routing protocols, segmentation, WIFI, and quality of service
A CCNP level of knowledge and significant experience in one or more major vendor spaces – Cisco, HPE, Juniper, Mikrotik, Aruba
A security-first ethos with knowledge of security standards and processes
Advanced knowledge and experience in implementing and configuring firewall technologies
Confidence and experience in presenting reports and solutions to clients both in person and in written form
Other Advantageous Skills and Attributes Microsoft stack of server-based products including Windows Server, SQL, Exchange, SharePoint, Active Directory, Remote Desktop
Cloud products including Azure Active Directory & Microsoft 365
Experience working with Linux-based systems
Experience working with IT security products
Life at NorthCloud: We aspire to be Northland's best IT service provider. To achieve this goal, we believe that creating a great workplace culture is key. To help with this initiative, we provide daily breakfast, an in-house gym plus discounted gym memberships, healthcare plans, paid birthday leave, a fantastic social club, and a diverse and inclusive work environment. Come and join us in the beautiful winterless north!
What next? We're offering an attractive salary package and are open to assisting with relocation costs within New Zealand. If you are interested in this role and meet the above requirements, please apply online today. We start considering applications as soon as they arrive, so we encourage you to apply early.
Please note that we are only accepting applications from New Zealand Residents or those with a Residents Visa who are already present in New Zealand.
Your application will include the following questions:
Do you have a current New Zealand driver's licence?
Which of the following statements best describes your right to work in New Zealand?
Your application will also include these questions:
How many years' experience do you have as a network engineer?
Do you have a current New Zealand driver's licence?
What's the highest level of Cisco collaboration certification that you have completed?
Which of the following statements best describes your right to work in New Zealand?
To help fast track investigation, please include any other relevant details that prompted you to report this job ad as fraudulent, misleading, or discriminatory.
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