Senior Manager, Merchant Accreditation
Auckland based
Full time, Permanent role
Mo te turanga | About the Role
Working closely across the Product, Sustainability and Marketing business unit and the Merchant Payments value-chain, this role helps develop and deliver a balanced roadmap spanning customer, commercial and risk activity. In this role you will be seen as a leader within Business Products and Payments - driving positive engagement and a high-performance culture - and across the value chain.
You will lead a team managing industry accreditation, including compliance with card scheme rules and local industry rules. You will ensure that robust processes, documentation and training are in place to support the end-to-end delivery of Merchant Payments products, including updating of relevant policies and lead activities that will improve the business including operational, system and product changes.
This role requires someone who can inspire and provide direction, execute for customers and can lead Merchant risk management. This role offers the opportunity to support in delivering initiatives ensuring alignment to product vision and strategy.
Na tau rourou | What will you bring?
Significant experience within the card scheme or payments industry
Previous experience in a product management or Merchant Risk role
Proven examples of implementing changes, driven observable metrics
High levels of commercial acumen and delivery focus demonstrated through results
Proven leadership capability and culture building
Strong communication and influencing skills and excellent written and verbal skills.
Demonstrated experience in improving NPS on a product set
Westpac Hei Wahi Mahi | Working at Westpac
Immersing yourself in a supportive team environment, and receive some of the best banking, and lifestyle benefits in the market along with:
4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
Additional purchased leave options up to 4 weeks per year
Banking benefits, insurance discounts and superannuation scheme
Career growth – we promote internal capability; we have programmes that recognise star performers
Generous parental leave – and top up government paid parental leave
School holiday subsidy - help you balance work and family during school holiday
2 Volunteer days per year
Ko matou tenei | Our Organisation
At Westpac, we're working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we've been driven by our purpose to Create Better Futures Together.
What makes us unique are the incredible people we're lucky enough to have walk through our doors every day. The giant 'W' on our building doesn't just stand for Westpac – it says, double you. We're a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We're recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!
Tono mai inaianei! | Apply Now!
Apply today with your CV and Cover Letter.
We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.
Mahi tahi tatou, kaha ake tatou | Together Greater
Applications close: 2 November 2024
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