Senior IT Support Specialist Warkworth Composite Complex Rocket Lab is a global leader in launch and space systems. The rockets and satellites we build and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations.
WHAT YOU'LL GET TO DO:
The Senior IT Support Specialist works closely with the IT Client Services Team Lead and Warkworth Composites Complex (WCC) site Manager. You will be the sole support person for on-site IT Infrastructure (clients, servers and network) for the staff and Launch Engineers/Technicians at our Warkworth Composites Complex (WCC).
Carrying out the day-to-day functions required to provide the efficient delivery of IT services to Rocket Lab.
You will also be the first point of contact for any onboarding of new hires to ensure they are set up and productive from day one.
Provide instruction, guidance, technical support, and documentation to different teams.
Deliver and support IT systems through efficient management of the IT Service Desk.
Build strong relationships - be the Subject Matter Expert.
Provide some Launch Operation support during Launch periods.
YOU'LL BRING THE BELOW EXPERIENCE:
2+ Years' experience in a support or service role.
Has a basic understanding and has experience in following a framework for service delivery such as ITIL.
Operational knowledge of:
Windows and/or Linux desktop operating systems.
PC hardware including the ability to assemble and disassemble desktop PCs.
Active Directory and Group Policy.
Understanding of networking infrastructure.
Cloud based technologies: Azure, AWS, O365, etc.
THESE SKILLS WOULD BE NICE TO HAVE:
Certifications in CompTIA A+ or ITIL would be highly desirable.
Windows and/or Linux server (Ubuntu/Debian) enterprise environments.
Virtualization technologies, public/private cloud.
Security Frameworks and technology: ISO 27001, NIST 800-171, IPSEC, SSL VPNs, firewalls, etc.
If you meet most or all of the above requirements apply now! All applications are reviewed and considered.
WHAT TO EXPECT:
We're on a mission to unlock the potential of space to improve life on Earth. Our people out-think, out-work, and out-pace. We pride ourselves on having each other's backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small.
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