Job Opportunity: Senior IT Support SpecialistLooking for a skilled IT Support professional with a passion for providing exceptional technical support and enhancing user experiences.
We are looking for a proactive and detail-oriented Senior IT Support Specialist to join a dynamic team in delivering top-notch technical services and solutions.Key ResponsibilitiesTechnical Support ServicesServe as the primary contact point for end users and technical staff, handling requests for support.Investigate, diagnose, and resolve a wide range of technical incidents, escalating issues when necessary.Assist in developing and applying technical standards to monitor, track, and resolve issues.Create and contribute to support documentation for ongoing use.Content AuthoringSupport the creation and configuration of content items and files under instruction.Develop and maintain self-help resources and technical knowledge documents.Incident ManagementConduct second-line investigations to enable incident resolution or escalation.Gather relevant information for efficient incident handling and service delivery.What You'll BringExceptional communication skills, both verbal and written.Strong troubleshooting, problem-solving, and attention-to-detail capabilities.A team-focused mindset with the ability to take initiative.A proactive, positive approach and high-level client service ethos.Confidence in managing demanding situations and exceeding client expectations.Time management and prioritization expertise.Ability to challenge norms and contribute innovative ideas when appropriate.Experience & QualificationsMinimum 3+ years in a senior helpdesk/desktop support role.ITIL Foundations certification.Strong understanding of Incident, Problem, and Change management.Extensive experience in vendor and business engagement.Familiarity with Agile methodologies.
#J-18808-Ljbffr