Summary
This role is a more Senior part of the IT internal Application Support team with the task of supporting the internal ERP Applications or other core Applications which are sitting with IT. Manages incidents and requests through to completion, escalating and communicating with internal and external parties as needed.
What you'll do
Act as the first point of contact for all user support related queries regarding the core Applications
Responsible for resolving & escalating user request tickets
In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications in the companies internal Ticket/Asset Management tool
Responsible for taking internal and external calls from the users regarding Application related incidents or service requests
Ensure proper documentation, notification, escalation, tracking & follow up of all incidents/ service request
Regularly provide statistical reports about support cases and incidents, review issues & propose corrective actions
Level 2 support for all IT internal Applications (L1 support when no Application Specialist in the team or deputizing)
Look for opportunities how to proactively improve the customer service and internal processes by identifying repeat issues or service risks and aid in prevention
Take lead role on projects and extended tasks but also supports if the Application Specialist is not available
Support the Manager with some high priority tasks or difficult customers
Support Business with communication of changes for existing or new Applications
What you'll need
Diploma in Computer Science, Information Technology or relevant discipline
At least 5 years' experience in user support focus on Application Support
Experience in PLM
Strong problem solving and system troubleshooting skills
Technically proficient in Microsoft Office and use of Ticketing Systems
Good command of written and spoken English
Good interpersonal and communication skills
Capability to work under pressure & fast pace environment
What you'll receive
We are dedicated to fostering a family-friendly culture and work environment. We are an equal opportunities employer and welcome applications from all candidates with the required skills and experience. We enable fair pay within the company by creating non-discriminatory salary systems. Working at Lidl & Kaufland Asia is rewarding, in every sense, because we give you the training to succeed in your role and plenty of opportunities to progress your career here. We are accredited as a Fair and Progressive employer by the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP).
Market Leading Remuneration Package:
Annual wage supplement and discretionary bonus
Life Insurance
Medical Insurance
Supportive Environment:
Out of Office leave for important appointments
In-house training courses
Training sponsorship scheme
Work-life Balance:
5-day week
Competitive Annual Leave
Charity, Community and Sporting Events
If you are not invited for an interview within 4 weeks, we regret that your application was not suited to this vacancy.
For more company information, please feel free to visit: http://www.lidl.asia
Personal data collected will be used for recruitment related purposes only and will be destroyed after 12 months.
Location
Lidl & Kaufland Asia Pte. Limited | Singapore — 19911.2 km
30 Pasir Panjang Road 12-31/32 Mapletree Business City
117440 Singapore
Contract Type : Full Time
Entry Level : Experienced
IT
Reference no : 492086
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