Remuneration starting from $80,730 + 5 weeks annual leaveContribute to our Cool Little City and See Tangible Results of Your Work2 x Fulltime Permanent rolesMeHeke KiPoneke-We're Working for Wellington. Wellington City Council's team provides more than 400 services every day for Wellingtonians - everything from parks and pools to consents and cemeteries - playing our part in making Poneke an inclusive, sustainable, and creative capital for people to live, work and play.
Our Smart Council team enables Wellington City Council to deliver ever-improving services and experiences for our customers and staff. Smart Council ensures the way we operate, improve and change our systems, processes, and customer service channels in a way that best provides the outcomes we want for our customers and our Council. Ultimately, Smart Council will enable WCC to deliver our vision for the city - Wellington Towards 2040: Smart Capital.
If you are looking for your next career opportunity, then this role might be just the perfect fit for you!
The role and you Our Deskside Support team is responsible for providing ICT services for Council and CCO's. Primarily operating within Microsoft 365, the team manages and administers endpoint devices - including Laptops, desktops and meeting room technology, both remotely and onsite where required. The team helps to maintain Council's security posture for endpoint devices and accounts while offering an ever-improving service and experience for our kaimahi.
As the Senior ICT Support Analyst, your focus will be providing primarily third level support to the wider organisation, ensuring an effective, efficient, and secure operation of WCC's desktop environment, receiving and handling requests for support and responding to a broad range of service requests by providing information to fulfil requests and enable resolutions.
A quick snapshot of the experience we're looking for: Proven experience working within Microsoft 365 to develop and maintain compliance, configuration and conditional access policies, complex application packaging and deployment, management and maintenance of endpoint devices (Windows, Android and Teams rooms). MacOS and iOS experience is a plus.Demonstrable experience in prioritising and diagnosing 2 nd and 3 rd level incidents, investigating root cause and seeking resolution. Ability to own and drive resolution, while also identifying and implementing service improvements.Developing and maintaining knowledge base articles and key documentation.Engaging with delivery and project teams to help find, develop and implement technical solutions.Provide expert advice and guidance to enable the Wellington City Council to get maximum value from its technology assets.Mentoring and guiding more junior members of staffWe're Working for Wellington. Wellington City Council's team provides more than 400 services every day for Wellingtonians - everything from parks and pools to consents and cemeteries - playing our part in making Poneke an inclusive, sustainable, and creative capital for people to live, work and play.
Working for the Council offers youa range of benefits including 5 weeks annual leave, flexible working options, health and wellbeing support, Council staff discounts and a range of learning and development programmes and opportunities.
Applications close 28 th of April 2024. All applications must be submitted online.
All applicants must have the right to work in New Zealand and be prepared to undergo a Ministry of Justice and credit check.
We want to make sure any accessibility requirements you may have, are well supported so the selection process is equitable for everyone. Please let us know if there are any adjustments or support, we can offer to make our process more accessible to you by emailing: ******
Details Reference number: 40990
Posted on: 12 Apr 2024
Closes on: 28 Apr 2024 23:55
Location(s): Wellington CBD
Expertise: Information technology and information management
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