Auckland Transport is leading the development of transport infrastructure and solutions that enable healthy and accessible communities.Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative, and sustainable options whilst providing a transport system that will create a vibrant and connected Auckland.We are on a journey and working to shape our organisation through an ambitious transformation programme providing for more effective and efficient AT.Delivering Auckland's transport solution on such a mammoth scale is no mean feat and we need a talented team to ensure we are up to this task.It's an incredibly exciting time for AT and we have some important work to do to improve the experiences of our customer, communities, and our people. As a Senior Human-Centred Designer you'll be a part of AT's Human-Centred Design team, whose purpose is to co-create great experiences that make a meaningful difference to Aucklanders who work, live, and play in Tamaki Makaurau. You'll be part of a team leading the design of optimal customer and service experiences that impact Aucklanders and visitors to our city every day, outcomes which you may have experienced as you travel about Tamaki Makaurau.Ko koe tenei | About you - What are we looking for?Experience in design thinking, service design, experience design and have the confidence to articulate the value of human-centred design.Strong group facilitation experience - leading and designing sprints and workshops that focus on delivering outcomes and create brave spaces that motivates collaboration and addresses bias.Collaborative mindset, working with other people comes naturally, understanding and navigating the value of multiple, differing points of view to create stronger outcomes.Empathy for humans who experience our products and services, designing activities that strive to understand people's perspectives, their experiences, and their needs.Curious, open to new ideas, focused on change and improvement, and focused on understanding problems as a pathway to delivering solutions.Experience working with multiple stakeholders in a complex environment.Coaching others on the benefits and practice of Human-Centred Design.Personal resilience, pragmatic and confident to work in ambiguity.Tertiary qualification. This could be in a relevant field (though not necessarily).(Preferred) Previous experience working with Maori and Pasifika communities and knowledge of and application in design to Tikanga and Te Ao Maori.(Preferred) Knowledge and applied experience with agile ways of working.Knowledge (desired) of Local or national Government policies and practice.Knowledge (desired) of IAP engagement.At AT, weembraceinclusion and fully support building a diverse workplace where people come first and we feel safe, respected, valued, and supported, inclusive of our differences.Our values are more than just words - they are integral to everything we do. Manaakitanga - We care, Tiakitanga - Safe with us, Whanaungatanga - We connect, Auahatanga - Better, bolder, together.In addition, ourFlexible Working initiativeempowersour peopleto work flexibly whilst meeting the needs of our customers, the organisation, and the individual.In addition, we also offer:Investment in your professional development and trainingOpportunity for greater leadership and accountabilityModernCBD (Wynyard Quarter) waterfront-basedofficePaid parental and partner leaveStudy assistanceHealth and Wellbeing benefitsProfessional membershipsPlease apply providing your updated CV along with a cover letter summarising how you meet the requirements for this role.Alternatively for a confidential discussion or further information please contact Kate Lawrence ****** Please note, this position is deemed a safety sensitive position and will require the successful applicant to undertake pre-employment drug and alcohol testing.Yes Auckland Transport is committed to the protection and wellbeing of children. A component of this role involves interaction with children so, as a part of the assessment of candidates, we will require Police Vetting of candidates to ensure we are providing a safe environment for children. This requirement complies with the Vulnerable Children Act 2014.Yes Please note, this position is deemed a safety sensitive position and will require the successful applicant to undertake pre-employment drug and alcohol testing.Auckland Transport is committed to the protection and wellbeing of children. A component of this role involves interaction with children so, as a part of the assessment of candidates, we will require Police Vetting of candidates to ensure we are providing a safe environment for children. This requirement complies with the Vulnerable Children Act 2014.Reference # 65571Posted: 28 Mar 2024Closes: 18 Apr 2024 23:55Location(s) Central AucklandExpertise Communications , Customer Service, Stakeholder relationshipsAll epic adventures are jam-packed full of experiences, and this one is no different:Your journey will help you develop and transition into your career life. Check out some of theelements you will get to experience on your journey...Self-Development WorkshopsHigh impact training to gain that extra edge at work and in lifeBooster DaysFull days designed for you all to come together to share your experiences,learnnew behaviours and reflect on what's next?Deep Dive ProjectsDial up your curiosity and make "behind the scenes" discoveries to really getunder the skin working at ATCoaching conversationsHelp you figure out where you want to go, and how you will get there with youleader and personal coachBusiness ChallengesTest out your skills and solve real world problemsAT ExperiencesOur welcome to AT experience to uncover the world of ATYour Journey of Discovery is designed to help you get really clear about who you are and what you want in work and life. Find a path that inspires your creativity and that gets you jumping out of bed in the mornin...#J-18808-Ljbffr
