Annual salary of $95,227, plus five weeks' annual leave and a suite of benefitsFull Time, Permanent position based in NapierOur Senior Housing Support Managers will work with our customers and their whanau with higher support requirements, and will therefore work with a smaller, more complex portfolio of customers. Correspondingly, you will have a more in-depth and holistic understanding of customers' housing and wellbeing needs, as well as a strong knowledge of support services available to ensure that our customers live with the greatest degree of independence possible.
You will also play a key role in coaching and mentoring our Housing Support Managers to develop team capability.
A wealth of experience supporting customers with complex needs, with the ability to connect and build relationships with hard-to-engage customersExperience coaching and mentoring others to support their development and fulfil their potentialExperience building and enriching customer relationshipsExperience in de-escalating highly emotional situations and conversationsAbility to problem solve and understand the reasons behind customer issuesCultural awareness to align approach to our customers' aspirations and preferences, particularly in working with Maori and PasifikaCurrent and full clean New Zealand driver's licenceAs a Kainga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities.
Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:
Manaakitanga - People at the HeartWhanake - Be BoldAt Kainga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.
What is exciting about working for Kainga Ora is getting the chance to make a real and positive impact on New Zealanders' lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.
We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Maori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.
We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.
Reference # 69185
Posted on 12 Apr 2024
Closes on 21 Apr 2024 23:55
Location(s) Waikato, BOP, East Coast & Taranaki
Expertise Case Manager, Customer Services, Debt Specialist, People and Property, Stakeholder Management, Support, Tenancy Management
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