Salary: $92,211 per annum + five weeks' annual leave Description 18 months fixed term/secondment opportunity in Whangarei office. Create an impact in our customers' lives in our unique and culturally rich communities. Our story kainga Ora is on a journey with our Place-based groups to ensure we are putting people at the heart of everything we do. We are increasing our customer-facing roles to ensure our customers receive a more holistic and personalised service to address both whanau housing and personal support needs - and respond to those needs, recognising the links between housing and whole-of-life outcomes. As a Senior Housing Support Manager, you will work directly with a portfolio of our customers and their whanau with higher support requirements and more complex needs, building meaningful and lasting relationships to ensure customers' housing and well-being needs are being met and continue to be met as they change over time. You will have an in-depth and holistic understanding of customers' housing and well-being needs, as well as a strong knowledge of support services available to ensure that our customers live with the greatest degree of independence possible. You will also play a key role in coaching and mentoring our Housing Support Managers to develop team capability. What you will bring: you will have a wealth of experience supporting customers with complex needs, with the ability to connect and build relationships with hard-to-engage customers. You'll be experienced at coaching and mentoring others to support their development and fulfil their potential. You'll be adept at de-escalating highly emotional situations and conversations, with the ability to problem-solve and understand the reasons behind issues affecting our customers. Your cultural awareness will align your approach to our customers' aspirations and preferences, particularly in working with Maori and Pasifika. As these roles require travelling around the local region, a current and full New Zealand driver's licence is required (car provided). What's in it for you: we offer competitive salaries, five weeks' annual leave, and a benefits package including a range of insurances, flexible working arrangements, and career development. As a Kainga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments, and study opportunities. #J-18808-Ljbffr
