Are you experienced working with complex, often vulnerable customers?Have you got a passion for social housing and have a good understanding of people's needs in this space?Fixed term/Secondment role with an annual salary of $95,227 + 5 weeks' annual leaveAt Kainga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes, and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.What is exciting about working for Kainga Ora is getting the chance to make a real and positive impact on New Zealanders' lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Maori and iwi, protecting and enabling their rights, interests, and aspirations under the guidance of Te Tiriti o Waitangi.As Senior Housing Support Manager based in Dunedin, you will work directly with a portfolio of our customers and their whanau with higher support requirements and more complex needs, building meaningful and lasting relationships to ensure customers' housing and wellbeing needs are being met, and continue to be met as they change over time.You will have an in-depth and holistic understanding of customers' housing and wellbeing needs, as well as a wealth of knowledge of support services available to ensure that our customers live with the greatest degree of independence possible.You will also play a key role in coaching and mentoring our Housing Support Managers to develop team capability.This role is a fixed term/secondment through to 27/06/2025 and covers the Dunedin region.We need people who care as much as we do, who are passionate and experienced at supporting customers with complex needs and can connect and build relationships with hard-to-engage customers.You'll be adept at de-escalating highly emotional situations and conversations, with the ability to problem solve and understand the reasons behind issues affecting our customers.You'll be experienced at coaching and mentoring others to support their development and fulfil their potential.Your cultural awareness will align your approach to our customers' aspirations and preferences, particularly in working with Maori and Pasifika.As these roles require travelling around the local region, a current New Zealand driver's licence is required (car provided).As a Kainga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments, and study opportunities.Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:Manaakitanga - People at the HeartWhanake - Be BoldTo view the position description and apply for this role, please follow the online process via http://careers.kaingaora.govt.nz . Please note: all applicants, including existing employees, need to follow this process.Applications close at 11.55pm on Friday 17 May 2024.We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.Reference # 69405Posted on 07 May 2024Closes on 17 May 2024 23:55Location(s) DunedinExpertise Case Manager, People and Property, Placement, Property Management, Tenancy Management#J-18808-Ljbffr
