At ASB, we're all about doing what we can to help our customers get "One Step Ahead" by giving them the tools they need to manage their lives and plans for their families and future.In the ASB Financial Crime Investigations (FCI) Customer Risk Team, we are proud to play a vital role in protecting our Customers, Organisation, and the Community against the impact of Financial Crime.As a contributor in the FCI Centre of Excellence, you will be responsible for assessing customer data, liaising directly with customers to collect outstanding information and managing exits where required.This is a fixed term senior level role in the end-to-end management of financial crime to comply with Anti Money Laundering (AML) / Counter Terrorism Financing (CTF) legislation and ASB regulatory requirements.Day to day, you will be responsible for conducting enhanced customer due diligence by interacting with our customers and balancing exceptional customer service with compliance obligations.You will conduct complex investigations, and, through the analysis and interrogation of information received from internal and external sources, make sound decisions as to the next steps ensuring a seamless banking experience whilst meeting our regulatory obligations.Your other key responsibilities will include:Manage high risk customer activity ensuring compliance with sanctions obligations, AML/CFT legislative requirements and internal policies through the assessment, investigation and appropriate remediation of alerts, exceptions, cases and exiting customers where required within agreed Service Level Agreement (SLA) time frames.Report suspicious activity to the NZ Police Financial Intelligence Unit (FIU) as required.Provide SME guidance to colleagues and contribute to wider bank projects which involve or impact FCI.Proactively support the Manager / TL to drive a culture of Continuous Improvement by reviewing, validating and adapting processes to accommodate business and volume changes and to ensure that all internal processes are continuously reviewed to deliver efficient, accurate and compliant processes.Manage the more complex customer expectations on resolution and timeframes being cognisant of the needs of an Institutional, Corporate, Commercial or Business client to that of a Personal Banking client.Nga mea kia whai angitu ahau? | What do I need to be successful?Experience and skills with managing financial crime investigations.Proven ability to communicate effectively and confidently (written and oral) with a diverse range of people including stakeholders and upset or difficult customers and manage challenging conversations.Sound decision making and problem-solving skills.Ability to prioritise multiple tasks and adapt to business needs as required.Practical understanding of New Zealand's legal and regulatory environment as it relates to financial crime, within the financial services sector is desirable.ACAMS, ICTA or ACFC or a willingness to obtain.Te mahi ki ASB | Working for ASBASB is grounded in our values (caring, integrity, passion, courage and united). They guide our day-to-day interactions with our team, customers and community. They are what makes ASB - ASB.We offer a flexible and supportive work environment as well as an open and inclusive culture; a place where we welcome and value your individuality, ideas and goals.If you are passionate about financial crime and meet the criteria outlined above, we invite you to apply now to be considered for this exciting opportunity!Me pehea te tono | How to apply?For more information on responsibilities and requirements see the attached position description, please note that all applications must be received via our careers site online.If this role sounds like it might be the one for you then please click "apply"… we'd love to hear from you!
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