Take the next step. Be part of something bigger at Suncorp.Are you ready to Chase the Sun? A career with Suncorp gives you the chance to do that every day, while also helping New Zealanders to build futures and protect what matters.We have an exciting opportunity to join our Brand and Customer Engagement team as a Senior Experience Designer. In this role, you will facilitate collaboration across a broad range of internal and external users to establish clear problem statements and hypotheses. You will prioritize these problems and facilitate idea generation to arrive at valued solutions, providing on-the-job coaching in design methods to support our way of working and to accelerate SNZ's digital and innovation maturity.What you'll do:Collaborate with Business Leaders or Product Owners to develop approach plans to identify activities that will either: understand and clarify a problem and its root causes; generate ideas to address a well-understood problem; or create alignment amongst stakeholders.Plan and facilitate workshops using design thinking methods that align with Suncorp Group's established guidelines outlined in 'Customer by Design' playbooks.Provide advice on high-level design approaches based on data and customer insights, design industry standards, and experience.Collaborate closely with Business Leaders, Product Owners, and SMEs to progress problem solving and identify opportunities.Support ongoing development of problem-solving and design knowledge amongst Product Owners and Business Leaders.What you'll bring:Bachelor's or Master's degree, preferably in Design, Psychology, and/or Business or a similar skill level acquired through experience.5+ years of practical experience in group facilitation across a wide range of internal and external stakeholders.5+ years of practical application of Lean, Agile, and Human-Centered Design methods in financial services or other consumer-driven organizations.Proven systems thinking experience.High proficiency in digital design patterns.High proficiency in utilizing disparate information sources to synthesize actionable insights.What we can offer you:Free life, salary continuance, and trauma insurance cover.Discounts on Asteron Life & Vero insurance.Flexible leave of up to four days per year in addition to annual leave.Positive, inclusive team environment where we welcome individuality and celebrate diversity.Flexible work arrangements embracing a healthy work/life balance.$250 annually for gym membership or hobbies.Ongoing learning and development opportunities.We're proud to be a part of the Suncorp Group family alongside some of Australia and New Zealand's most trusted names in insurance – working together to bring about faster, simpler, and better outcomes for our customers and corporate partners. Our commitment to strong, supportive partnerships extends to our people as well, and the opportunities and support we provide to help you thrive in your career with us. With a shared customer obsession and the digital capabilities to make a genuine difference, you'll see the meaningful impact you can make for our customers and communities while watching your own career shine too.If you are interested in this role and have what it takes to create its success, please apply today.Advertised: 10 Oct 2024 New Zealand Daylight TimeApplications close: 31 Oct 2024 New Zealand Daylight Time
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