Location: CBD, Inner West & Eastern Suburbs
Reference ID: 1147541
Email: ******Call: 0483 945 772West Sector: TechnologyJob Summary- Start up business with share options available
- Excellent package and benefits
- Flexible working
Job DescriptionOur client has created a cutting-edge SaaS product that drives efficiency in claim management, saving millions of dollars annually.
They have streamlined the process for claims and government claimants, enhancing the support for millions of Australians in need.
They are looking for a Data Analyst / Engineer and Customer Success Analyst to be the bridge between customer support, data, and the business's wider goals and aspirations.
This is the chance to join an organisation enhancing the lives of millions.
Are you ready to be part of an exciting startup adventure?
We are searching for a Data and Analytics Customer Success Specialist who shares our client's passion for making a meaningful impact.
In this role, you'll be at the forefront of change, serving as a bridge between data and customer support.
What You'll Do:
Data Insights: Use your data analytics skills to unearth data insights.Customer Success: Assist customers with onboarding, resolve queries, and create informative how-to articles that empower them to navigate the platform seamlessly.Dashboard Wizardry: Craft insightful dashboards that guide our customers toward success.AI-Powered Support: Use AI to help customers understand their payment efficiencies and identify opportunities.Selection CriteriaData Enthusiast: You have a passion for data analytics and data engineering.SQL and MySQL skills: You can write complex queries and work with big data.Tableau: Candidates should have strong Tableau skills and be able to design meaningful insights.Good communicator with project management skills for onboarding new customers.ETL expert.Expert in relational and dimensional models.Familiar with using APIs.Experience with NodeJS or similar would be advantageous.All Rights Reserved | West Recruitment Pty Ltd
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