We are Woolworths GroupWe are Woolworths Group.
200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand.
Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'.
That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace.
With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.Ready to make an impact?We're a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – 'to create better experiences together for a better tomorrow.' Here you'll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.About the Role | Mo te TurangaAs a Customer Advocacy Lead, this role will be a champion for our customers, using valuable insights from our Voice of Customer programs to truly understand their needs and drive initiatives that enhance their overall experience.It's a key role in setting and monitoring customer satisfaction targets, and in managing and developing our customer experience listening tools to continuously improve how we gather and use customer feedback.Key Responsibilities IncludeLead the growth of customer advocacy for Woolworths NZ by planning and influencing key customer-centric initiatives.Work cross-functionally to design and execute initiatives that drive better customer experiences and generate strong advocacy.Champion the insights from our Voice of Customer programs and deep dives to create a clear understanding of the WW customer.Drive the setting of VOC targets for the Woolworth NZ scorecard.Monitor performance to identify new opportunities and underperforming areas.Overall responsibility for managing and developing our Customer experience listening capabilities.Collaborate with the group listening and VOC analytics teams to accelerate NZ programs and ensure NZ is represented in standardized group VOC reporting and deep dives.Establish and manage relevant NZ forums to share learnings and drive initiatives.Partner with business unit leaders to set the vision and priorities for customer experience strategy.Work with the NZ Customer analytics team to synthesize customer experience insights, behavior and operational data to highlight key trends and opportunities.Support knowledge and capability development of the Customer Insights team.About You | MouYou'll have extensive experience in managing complex customer listening programs (VOC) and supporting the business in delivering initiatives that improve customer experience.
By collaborating effectively with teams across the business and the Woolworths Group, you will accelerate our customer experience programs and share valuable insights that shape the future of our customer experience strategy.To Succeed In This Role, You Will Bring InExceptional collaboration, influencing and communication skills across the full business and group to drive transformational and customer-centric change.Proven experience in delivering customer 1st decision-making and influencing actions at a senior level.Experience and passion for people and working across different levels.Customer Feedback Programme knowledge (VoC or NPS) - preferred.FMCG / retail experience - preferred.Advanced analytics techniques - preferred.Our Benefits | To Tatou PaingaGenuine flexibility in how and where you workOngoing development within an ANZ team and access to COE/specialist career opportunitiesGrocery discount card and discounted online shopping deliveryBanking and insurance (health, life etc) discountsGlobal and local career opportunitiesWorking with Woolworths NZ | Me mahi tahi tatou ki Woolworths NZWith over 185 stores and 20,000 team members across Aotearoa, we've made it our mission to make Kiwi lives a little better every day.
We're friendly, down-to-earth, and energetic - we work hard but we have a great time doing it, and we love what we do.
There is plenty of scope for new ideas, lots of room for you to add value, and importantly, you'll be working with a business that touches the lives of three million New Zealanders a week.We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach.
Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude.
We continually seek ways to pair, collaborate, support, and learn from each other as a team!Come as you are | Nau mai, whakatau maiDiversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow.
We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems.
As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.If you're smart and good at what you do, let's work together | Me mahi tahi tatouEveryone belongs at Woolworths GroupDiversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow.
We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems.
As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.
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