Senior Client Account Manager (New Launches)Account & Relationship Management (Sales)Full timeAbout MacroActive:We are a high-growth SaaS software company in the health & wellness training/nutrition space. We have clients making millions of dollars using our software and our business model is one where we only make money when our clients do, which means that our sole focus is to help our clients deliver as much value as possible by selling digital products built on our platform.We support the business automation and marketing automation of these digital entrepreneurs from industries including Nutrition, Fitness, Bodybuilding, Yoga, Pilates, Boxing, Wrestling, MMA, Rowing, Basketball, and more. If you have a passion for any of these fields, then you're already a good fit! But you must also have a gift for inspiring others to take action.We are a team of people who love our customers and get things done and we see you fitting this same description.Are you a self-starter, adaptable and resilient with great communication skills? If this sounds like you, put in an application, we look forward to hearing from you.About the role:You will be a key member of our onboarding team launching fitness and nutrition apps for our clients.You will be responsible for the end-to-end process involved in launching fitness/nutrition apps for new MacroActive clients.Liaise with clients and partner teams to input any Exercise, workout, nutrition, and product data required to get their trainer platform live.Contacting clients through email, phone calls, or text messages and ensuring regular communication to maintain strong client relationships.High-quality communications: driving action and holding both yourself and clients accountable for next steps. Test Trainer consoles and complete set-up checklists prior to trainer consoles going live.Train the new clients in the use of the console.Must haves:Passionate about customers and their resultsAbility to challenge yourself and be innovativeYou must be eligible to work in NZ. NZ Citizenship or NZ ResidentIt would be ideal if you had a background in fitness and/or nutrition. We are open to candidates who have recently graduated from University.If this role sounds like the one for you - then hit 'apply now! If you have any questions regarding the role, you could reach out to Delnaz Rana at ****** application will include the following questions:Which of the following statements best describes your right to work in New Zealand?How many years' experience do you have as a project manager?Do you have customer service experience?How many years' experience do you have in the sports & fitness industry?Do you have data entry experience?What's your expected annual base salary?How much notice are you required to give your current employer?How many years' experience do you have as a customer service specialist?
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