A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway's insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet and the expertise of our global team of professionals, who exude excellent capabilities and strong character.
We are a values-based organisation where respect, integrity, excellence, collaboration and passion define who we are and how we do business. We value diversity of backgrounds, experience and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work. We are one team committed to building a culture where every teammate has the opportunity to contribute and be recognised. Want to be part of the team building the finest property, casualty and specialty lines insurance company in the world?
At BHSI we view every claim as an opportunity to strengthen our customer relationships. The role of Senior Claims Consultant, Marine is an external customer facing role and will support our claims offering in Marine, specifically Cargo, Hull, Liability and Contractor's Plant and Equipment Claims. In this role the Senior Claims Consultant will work in a company that is dedicated to being best in class and will be based in our Auckland, NZ office.
Duties & Responsibilities:
Proactively manage a broad portfolio of marine claims from first notice of loss through to ultimate resolution in accordance with the BHSI Claims Service Standards, which ensure the highest level of customer service.
Provide clear communication to insureds and brokers, working in partnership to achieve strong results for insured
Identify and pursue all subrogation and salvage opportunities.
Analyse coverage and effectively communicate coverage positions to brokers and customers.
Assess loss exposures, posting timely and accurate reserves, and maintain high quality files from a technical content standpoint.
Work closely with underwriters, actuaries and other areas of the business to report on claim developments and trends and support the delivery of BHSI's plans, goals and objectives.
As needed travel to client / broker meetings, mediations, conferences and other industry events.
Qualifications, Skills and Experience:
Minimum of 5 years of claims handling experience, including 3 years of marine experience.
Ability to work independently and assimilate learning materials on many different subjects from various sources.
Excellent customer service and interpersonal skills.
Strong verbal and written communication skills.
Ability to work both autonomously and in a team environment.
Strong time management and organization skills, and ability to manage claims across multiple products.
BHSI Offers:
A competitive package and exciting growth opportunities for career-oriented teammates.
A liberating, fast-paced culture, centred on always doing the right thing for our customers, teammates and our business.
A purposely non-bureaucratic organization that embraces simplicity over complexity and emphasizes individual excellence in a team framework.
NOTE: Compensation will be commensurate with experience. This job description is not intended to be all-inclusive. Team Member may perform other related duties as negotiated to meet the ongoing needs of the organization.
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