Fidelity Life is a leading insurance provider dedicated to delivering exceptional service and innovative solutions.
We pride ourselves on our commitment to integrity, efficiency, and customer satisfaction.
Role Overview: We are seeking a Senior Case Manager to oversee the assessment and active management of high-risk, complex, and contentious Income Protection claims.
This role involves applying best practice Active Case Management strategies to ensure timely and accurate claim resolutions.
You will work closely with Case Managers, provide mentorship, and coordinate with various stakeholders to achieve sustainable outcomes.
While having a solid understanding of income protection combined with previous experience is crucial, we'll ensure your ongoing growth and development will be supported through Fidelity Life's award winning Active Case Management Framework training.
Our Fidelity Life Claims teams are also proud to be recent finalists in both FSC (Team of the Year) and ANZIIF (Claims Team of the Year) awards, showcasing our commitment to excellence within the industry!
Position: Senior Case Manager – Income Protection
Reports To: Claims Operations Manager
Location: Auckland CBD, Fanshawe St
Hours: Monday to Friday 8-4pm or 9-5pm
Job DescriptionKey Responsibilities: Assess and manage complex Income Protection claims, including Lump Sum and TPD claims.Ensure claims are handled in line with our Claims Promise and Good Conduct principles.Provide proactive updates and maintain clear, empathetic communication with customers and advisers.Manage claim payments, expenses, and risk exposure while adhering to SLAs and guidelines.Collaborate with medical, financial, and legal stakeholders to obtain necessary approvals and comments.Support and mentor Case Managers, contributing to their development and the team's overall success.Document all communications and decisions thoroughly.Desired Skills and ExperienceWhat you'll bring: Qualifications: Higher education; medical, legal, or financial background is advantageous.Experience: Minimum of 3 years in a similar role with a solid understanding of Active Case Management and rehabilitation practices.
Life Insurance experience is beneficial.Skills: Proficiency in Microsoft Office, tech-savvy, and adept at influencing and negotiating with stakeholders.
Strong relationship-building and conflict resolution skills are essential.Resilience: Thrive in a high-pressure environment, balancing work and personal demands effectively.Customer Focused: Deliver exceptional customer service and tailor solutions to meet individual needs.Planning & Organizing: Efficiently plan and prioritize tasks, managing time and resources effectively.Decision Making: Make prompt, informed decisions and take ownership of actions.Why Join Us? At Fidelity Life, you will have the opportunity to make a significant impact while working in a dynamic and supportive environment.
We offer competitive salaries, professional growth opportunities, and a commitment to a positive work culture.
Apply Now: If you have the expertise and passion for managing complex claims and mentoring others, we'd love to hear from you.
Please apply now and we will be in touch soon.
Fidelity Life is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
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