Kia ora! Air New Zealand is on an accelerated journey to deliver the best flying experience on Earth and our purpose is to enrich our country through connecting New Zealanders to each other and New Zealand to the world. As a brand promise, we endeavour to offer Manaaki to all of our employees and customers – taking care further than any other airline and creating compelling experiences that empower and connect. We expect to lead a significant transformation of the customer experience over the coming years and we're searching for a Senior Business Analyst to join us who will be instrumental in driving and realising key elements of that vision. Business Analysts are agents of change within the airline, supporting value-led decision making within the airline's most complex and high value opportunity spaces. Developing a deep understanding of customers, business needs, processes and technology, business analysts break down complex problems, identify and analyse options to guide conscious prioritisation calls to maximise early, efficient and consistent delivery of value. This role will suit someone who is naturally curious and prepared to get into the detail. There will be a level of ambiguity you will need to be comfortable with, coupled with complexity of the airline environment and the pace at which we work. Your desire to get the best outcome for our customers and business will help you define great outcomes, and you will have demonstrated you can work with various business stakeholders, building trust and partnerships across a wide group. Our successful candidate: 5+ years of analytical experience in complex environments and demonstrable breadth of portfolio experience. Leverages expertise and strategic approach to deliver impactful and value-led outcomes. Comprehensive analysis, understanding and interpretation of data, reporting and presenting complex information to all audiences succinctly. Puts a customer lens on all that they do while balancing business needs and demonstrating sound commercial acumen. Uses BA skillset to navigate through complex and ambiguous problem and opportunity areas spanning different domains, applications and/or processes across business and technical disciplines. Develops exemplary BA artefacts for new and changes to existing applications/systems/processes to succinctly identify and communicate complex problems. Has proven experience working in Agile environments and exercises strong prioritisation skills with the goal to deliver value early and in a de-risked manner. Thinks independently, confidently makes recommendations, effectively influencing stakeholders and external partners. Champions the craft, educating the business of Business Analysis value proposition. In return: You will be involved in supporting the company's most complex change initiatives that drive valuable customer and business outcomes. You'll join a supportive team who all work collaboratively together to achieve great things for our customers and Air New Zealand. To be considered for this opportunity, please apply via our Careers site with an updated CV. Unfortunately, applications cannot be received via email. Additional Information At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and/or are neurodiverse to apply for our roles. If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process. Whaia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina. "Seek to bring distant horizons closer. Once near, seize them and make them your reality." #J-18808-Ljbffr