Temenos powers a world of banking thatcreates opportunities for billions of people and businesses everywhere. We havebeen doing this for over 30 years through the pioneering spirit of our Temenosianswho are passionate about making banking better, together.
We serve over 3000 clients from the largest to challengers andcommunity banks in 150+ countries. We collaboratewith clients to build new banking services and state-of-the-art customerexperiences on our open banking platform, helping them operate moresustainably.
At Temenos, we have an open-minded andinclusive culture, where everyone has the power to create their own destiny andmake a positive contribution to the world of banking and society.
THE ROLE TheSenior Analyst Product Support provides technical support and assistance toresolve technical problems/issues on T24 application raised by Temenoscustomers in the region. The individual is expected to assist customers with avariety of different questions, concerns and problems in an efficient andtimely manner by taking ownership of each case from beginning to end. This rolewill work closely with other members of the Product Analysis and CustomerSupport (PACS) team, both within the region and offshore, in order to provideswift, efficient and consistent resolutions for customers.
OPPORTUNITES You will understand the client's technical and business requirements and in case of a Change Request, refer the Business requirement Document (BRD) by analyzing the Functional and Technical Specifications.
You will be responsible for the Functional and Technical Analysis of Product specific features in T24 Product (Proprietary Software).
You will provide Technical Analysis of the performance problems in database management system in improvingperformance of the system.
You will be responsible for the analysis of JBASE source codes, Java source codes for proposing work around and temporary fixes toclients.
You will be responsible for in-depth analysis of available features in our proprietary software "T24" (Proprietary Core Banking Software of Temenos).
You will be tasked, whenever required, to organize meetings with our customers (Fortnightly / Monthly / Adhoc) for providing update totheir logged problems with Temenos.
You will resolve the Priority1 issues logged by our Client as per the time duration agreed in Service level Agreements.
You will provide software solutions / training for issues reported by client on day-to-day to their problems.
You will enhance system performance when required proactively by proposing solutions.
You will work along with client closely, to monitor and troubleshoot any inconsistencies getting reported on the T24product on daily basis.
You will design and develop software automation tool / Utilities for correcting inconsistent data in T24 database tables. SKILLS You should ideally have a bachelor's degree.
You should have 5+ years' experience in customer support.
You should have the following:
Become and remain proficient in all programs necessary to successfullyperform the duties and responsibilities for this role.
High proficiency in all Microsoft Office Products preferred.
Knowledge and experience on T24 Core Banking.
Databases as Oracle and MS-SQL.
Operating systems as Unix, Linux, MS Windows Server.
Programming Languages and Webservers as Java and jBoss.
You should have good communication skills; verbal / non-verbal, written and presentation skills. VALUES Care about client satisfaction. Commit to improve the technical support function. Collaborate with clients and other Temenos support teams. Challenge yourself to exceed client and your own expectations. #J-18808-Ljbffr
