Auckland | Full time, 12 Month Contract | July 2024 Location: Central Auckland with flexible work-from-home options Company: Join a leading digital marketing and eCommerce solutions provider Team Culture: Be part of a dynamic, supportive, and fun team Impact: Play a critical role in managing relationships with top brands and driving client success About Blackpepper We are a leading NZ owned and operated company who provide a full range of eCommerce solutions to our clients. We are a team of smart, innovative, and forward-thinking individuals who design and develop ecommerce solutions centered around the people that use them, strategically helping some of NZ's top retail brands to grow their businesses and meet their customer needs. The Role As a Senior Account Manager at Blackpepper, you'll oversee a portfolio of medium to large clients, ensuring they receive top-notch service and support. You'll manage new build projects, juggle multiple priorities, and work closely with Account Directors to align client needs with our platform capabilities. Your role will be key in driving client satisfaction and retention, and you'll have the opportunity to make a significant impact on our clients' success. About You We're looking for a highly motivated individual with a passion for client service and a knack for managing complex projects and relationships. Ideally, you'll resonate with most of the following: Proven experience (5+ years) as an Account Manager or Client Services Manager in a digital agency or a similar environment. Strong project management skills, with the ability to manage multiple projects concurrently and deliver outstanding results. Excellent communication and interpersonal skills, capable of building rapport and managing client relationships effectively. Deep understanding of digital platforms, particularly within eCommerce or related industries. Experience in strategic account management, client retention, and delivering measurable results. Ability to work independently, providing strategic guidance and support to clients while fostering strong relationships. What We Can Offer You: Flexible Working Hours: Adapt your schedule to balance work and life. Hybrid Work Environment: Enjoy the flexibility of working both in the office and from home. Professional Growth: Access to training, professional development opportunities, and career advancement. Health Benefits: Comprehensive health insurance to support your well-being. Team Culture: Participate in regular team events, knowledge-sharing sessions, and enjoy a supportive and fun work environment. Central Location: Our office is centrally located in Auckland with excellent transport links. Company Perks: Get all the Blackpepper merch you need and more! If the above sounds like you and you would like to hear more - APPLY by emailing now and send us a copy of your CV via SEEK. Senior Account Manager #J-18808-Ljbffr
